I tapped it and nothing happened
I tried the eraser just now. Doesn't work. I got it at an Apple store.
.Ok you should immediately return it and exchange it for another one.The screen not responding means the digitizer is not working properly.The digitizer is the part that essentially makes the screen a touch screen.The phone going back to this after you entered the password XXXXX have been a sign of a software issue as well.You should not have either problem with a new phone and it can be a sign of further problems to come.Once you have exchanged it I would be happy to help you set up the new one, you can get back to me by going to justanswer.com and clicking on my questions at the top of the page.
If you have any questions at all click on reply to expert and let me know.
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