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John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2942
Experience:  20+ years in the computer/Mac industry
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I click on the mail icon and there is no screen that appears

This answer was rated:

I click on the mail icon and there is no screen that appears for mail. What do I need to do? Please help.
Hello! My name isXXXXX will work diligently to provide accurate advice and information.

Can you tell me what version of OS X you are currently running?

Click the Apple Logo in the menubar at the top of the screen

Select "About This Mac"

In the window that opens, look for the "Version" information. Please let me know what it says.
Customer: replied 3 years ago.

Processor: 2 GHz Intel Core 2 Duo

Memory: 2 GB 667 MHz DDR2 SDRAM

Startup Disk : Macintosh HD


Just above that information it should list a "Version".

Customer: replied 3 years ago.

Version 10.5.8

I hope can open the mail window for me after seeing this info. I can see that I am receiving more mail as indicated on the mail icon while working with you.

Great, thanks.

When you click the Mail icon does the menu bar change at the very top of the screen to say "Mail"?

Customer: replied 3 years ago.

The menu bar at the top of the screen has the following:

Apple Logo, Safari, File, Edit, View , History, Bookmarks, Window, Help

and that is all.

Yes, after clicking on the mail icon "Mail" replaces "Safari" and there are several other changes.

Okay, click the Mail icon

choose "Mail" in the menu bar and then click Quit.

Restart your Mac and then try opening Mail.

If that doesn't work we will do something more involved to get it working.

If you still have concerns, simply reply back before rating. I'll be more than happy to work with you further. Hopefully, this info will answer your question. When you are satisfied, please give my answers a positive rating. You are judging my personal service only (not this website or your issue) and positive ratings assure I remain in good standing.

Thanks and good luck,
John T. F. and 3 other Mac Specialists are ready to help you