Its a retina model so no hard drive
macbook retina so no hard drive
just going through set up and not getting anywhere as detailed above
firmware password XXXXX is set to off
its has a SSD drive
sorry meant no DVD drive
as I set up the computer and follow thru screens when I get to choose installation I choose OSX, recovery says locked, and when I put in my details for the app store they are rejected and cannot proceed
does that make sense
a lock comes up on the screen and a white box but cannot click to enter any info
grey screen, lock symbol with white box underneath with arrow on right
i inputted my password XXXXX it pops up to show the recovery disc then we go through the process as above
but still stuck and still shows recovery HD locked
shows physical hard drive
Okay, Are you able to erase/partition the physical drive?
Select your startup disk from the list on the left (usually Macintosh HD), and then click the Erase tab.From the Format pop-up menu, select Mac OS Extended (Journaled), type a name for your disk (usually Macintosh HD), and then click Erase.After the disk has been erased, choose Disk Utility > Quit Disk Utility.If you’re not connected to the Internet, choose a network from the Wi-Fi menu in the right corner of the menu bar (in the top-right corner of the screen).Select Reinstall Mac OS X, click Continue, and then follow the instructions.Once the re-install is complete, you will be asked to create a new user.
when erase partitions seperately can erase
when try to erase apple ssd it says disk erase failed couldnt unmount disk
sadly when I do all the suggesttions you ask, link to wifi etc and then go to disk installer get page entitled developer preview, asks to check and verify computers eligibility, then developer preview page, then developer preview page with disk choice to install but recovery HD is saying locked and the rest I have identified before and cant progress
why is the recovery disk showing grey and locked out ??
thats a new page so maybe thats the answer, the laptop was used by an IT programmer so maybe explains the test version of OSX
its downloading the mini recovery volume but looks like will take 34 mins
so may have to pick this up later
think you have solved it though, thanks for your help and guidance