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Mac_Martin
Mac_Martin, Mac Enthusiast
Category: Mac
Satisfied Customers: 489
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming.
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how can I access my account? XXX@XXXXXX.XXX

Resolved Question:

how can I access my account? XXX@XXXXXX.XXX
Submitted: 11 months ago.
Category: Mac
Expert:  Mac_Martin replied 11 months ago.
Hello, welcome to JustAnswer my name is XXXXX XXXXX I'm one of the experts who will be assisting you today.

Could I get you to retype the email address you are trying to access again but with a space before and after the @ symbol like this: email @ hotmail.com otherwise it doesn't come up

Also tell me which website / account you're trying to access and when the last time it worked was so I can get a better idea of the problem.

Best Regards,
Martin
Customer: replied 11 months ago.

streitjp @ aol.com

Expert:  Mac_Martin replied 11 months ago.
Ok great John, and what website are you trying to access? Are you trying to do a search on Google?
Customer: replied 11 months ago.

Yes

Expert:  Mac_Martin replied 11 months ago.
Ok John, how about if you try the following link:

http://www.google.com

Does that still ask you to sign in?
Customer: replied 11 months ago.
Yes
Expert:  Mac_Martin replied 11 months ago.

Ok could you please tell me what browser you are using?

 

Safari?

Expert:  Mac_Martin replied 11 months ago.
If you are using Safari web browser on a Mac then I suggest you try the following:

Within Safari, click on "Safari" on the menu bar (top left) then select "Reset Safari..."

You should be presented with a dialogue box and a set of options to tick.

Make sure all boxes except "Remove all website data" and "Close all Safari windows" are ticked then click "Reset"

Once you've done that, attempt going back to http://www.google.com and see if it works properly

I will then get you to come back to this window, you can reach me again by going to the following URL:

http://goo.gl/XDnbGx

Write it down in case you lose this window.

I await your response.

Regards,
Martin
Mac_Martin, Mac Enthusiast
Category: Mac
Satisfied Customers: 489
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming.
Mac_Martin and 7 other Mac Specialists are ready to help you
Expert:  Mac_Martin replied 11 months ago.
Thank you very much for the positive feedback John.

If you require assistance with anything else you may request me directly via the following link:

[url]http://www.pearl.com/request/h00c4[/url]

Have a lovely day!

Best Regards,
Martin

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