Thank you for your help. I have tried every way to contact someone about this problem, so far no help. I have not emailed them, maybe that will work.
I understand. Emailing itunes store should help, as that is their official site. But make sure, you give your email address correctly, so that they can respond. Also, make sure you check the spam folders in your mail, as sometimes their mails can land in the junk/spam folders.