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Michelle
Michelle, Mac Technician
Category: Mac
Satisfied Customers: 982
Experience:  Apple Computers and Mobile support with 12 years of exp.
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I was downloading IOS 7 on my Ipad 2 and got as far as terms

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I was downloading IOS 7 on my Ipad 2 and got as far as terms and agreements...two hours later that is....and it has frozen and I can't get to respond

Michelle :

Hi, and welcome! My name is XXXXX XXXXX I am excited to get started with you.



From what you are describing, it sounds like your iPad is frozen. To unfreeze your iPad, press and hold both the sleep and home button at the same time for 30 sec or until the apple logo appears. The sleep button is located at the upper right corner and the home button is the round button on the bottom front bezel of your iPad

Michelle :

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Customer:

I have done this and the apple logo is on the screen

Michelle :

Please let me know if that did not resolve your issue so we can continue to troubleshoot

Michelle :

Ok when the apple logo is gone, you should be at the beginning

Customer:

Yes, it has now completed its downloading......thank you

Michelle :

You are very welcome. Enjoy iOS7 its amazing !

Michelle :

I hope I’ve provided the resolution you were seeking. If you are happy with my service, please feel free to provide a rating to end our chat. Have a fantastic rest of your day

Customer:

I will thank you

Michelle :

No problem :)

Michelle and 3 other Mac Specialists are ready to help you

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