Hi, and welcome! My name is XXXXX XXXXX X am excited to get started with you.
From what you are describing, it sounds like your iPad is frozen. To unfreeze your iPad, press and hold both the sleep and home button at the same time for 30 sec or until the apple logo appears. The sleep button is located at the upper right corner and the home button is the round button on the bottom front bezel of your iPad
I have done this and the apple logo is on the screen
Please let me know if that did not resolve your issue so we can continue to troubleshoot
Ok when the apple logo is gone, you should be at the beginning
Yes, it has now completed its downloading......thank you
You are very welcome. Enjoy iOS7 its amazing !
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I will thank you
No problem :)