How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 7099
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My Macbook OS 10.5.8 (2.GHz Intel Core 2 Duo, 2 GB 667 MHz

Resolved Question:

My Macbook OS 10.5.8 (2.GHz Intel Core 2 Duo, 2 GB 667 MHz DDR2 SDRAM)
was having trouble printing and giving a 9100 port error. My other computer is fine. In my system preferences, Printer Sharing was clicked on but a yellow exclamation point that said printer sharing was turned off, and I tried to select it by reclicking the checkbox but I guess that was the wrong thing. It got hung up. Now whenever I go into System Preferences or try to print anything, the Spinning Wheel comes on.
Why is this doing it, and what should I do?
Submitted: 1 year ago.
Category: Mac
Expert:  Freddy M. replied 1 year ago.
.
Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.
What model printer is it?
.
Customer: replied 1 year ago.

Brother 5370DW

Expert:  Freddy M. replied 1 year ago.
.
Is it connected to the Mac with a cable?
.
Customer: replied 1 year ago.

Yes, I have Ethernet connectivity via router

Expert:  Freddy M. replied 1 year ago.
.
I apologize but since the machine is networked I will opt out and open this to all experts.
.
Expert:  Mike replied 1 year ago.
I think you started a new question we were working on this previously. Turn off the printer and unplug from power for a few minutes.
Customer: replied 1 year ago.

I have done that. I have also tried turning off the router and reinitializing. Didn't help. Now I notice that I'm getting the spinning wheel whenever I go into the Sharing preferences panel and when I try to use my FTP client. And now I'm also getting some kind of Firewall alert that "Line Service (LPR) is starting on your Mac" It says "if you don't change your Firewall Settings the fierwall will block connections coming from all other computers in this service on your Mac. "


 


I've never gotten this kind of alert before and my computers really aren't networked, just sharing the router. It might have been printer sharing to an older printer several years ago, but it's not needed any longer.

Expert:  Mike replied 1 year ago.

You do not need Printer Sharing you are directly connected to the printer.

I want you to check some things that may or may not be affecting the situation. It is posted as an Answer because of site rules but it is really just a diagnostic test. So please don't Rate to Finish just Reply to Expert when done.

Open Macintosh HD / Applications / Utilities and double click Disk Utility. Highlight your hard drive, usually Macintosh HD, and click on Verify Disk on the far right. If that is OK in green type, then click on Repair Permissions on the left.

Note: If Verify Disk is not OK try to Repair. If Repair is successful then Repair Permissions if it is not successful let me know.

Customer: replied 1 year ago.

Thanks, XXXXX XXXXX on Verify -- was it supposed to ask to connect to some app on the Internet? I shoulda taken a screen snapshot before I clicked on yes... Now the verify button has been grayed out the last few moments and not doing anything that I can tell. Am I supposed to see Repair Permissions after I click on Verify?

Expert:  Mike replied 1 year ago.
No restart the computer and try again Click on Verify Disk NOT Verify Permissions, if that is OK THEN click on Repair Permissions
Customer: replied 1 year ago.

OK, let me explain, what just happened before your last reply. When I had clicked on Verify it was not a button in the Disk Utilities menu...when I had opened the DIsk Utilities app, some Norton Firewall or Antivirus window had opened up saying that an .app (I don't recall which) wanted to access and I thought it was related to Disk Utilities. I said yes, and it had a Verify button...and that stayed grayed out and did nothing....

 

When I got your response, I realized that I was NOT in the DIsk Utilites menu...but some type of dialogue box asking which image to choose...but it didn't matter , I couldn't choose anything, because Verify was grayed out...All I could click on was Cancel. Then it brought me to the Disk Utilities screen with the buttons you described.

 

My computer got hit by a virus a couple of weeks ago that I hadn't yet called Norton about to deal with...hope that's not the problem.

 

Now I've got the Disk Utility diagnostic message:

 

Filesystem verify or repair failed.

 

Invalid volume directory count. 629536 instead of 629537"

 

I didn't restart the computer when I saw that I got the actual Disk utilities screen...should I reboot and try it again?

 

Or, it's definitely a hard drive issue?

==================================

 

It's been a few moments. I see from your intstructions that I should try to repair it.

Oh, I see that the Repair Disk button is grayed out.

I don't think I have the original Installer disk to try to repair it... with Disk Utilities.

 

Thanks so much for your help. I truly appreciate it. This was good supplemental diagnostic testing that helped me out - thanks for your patience. I'm chatting with tech repair and they'll tell me if it's salvageable.

 

Expert:  Mike replied 1 year ago.

There are virtually NO viruses for Mac. Restart and hold the Shift key until you see the Apple Logo. If it starts up ok restart the normal way then let me know.

Customer: replied 1 year ago.

Well, I had gotten rid of a Trojan Maljava!Gen7 virus following Norton's instructions, but another I couldn't get rid of...can't remember the name of it. No I don't have the original System Install disk easily... I would really have to dig around for it if I did have it.


 

Expert:  Mike replied 1 year ago.
Ok those are Windows viruses which Norton will also find but they cannot affect your Mac. Restart and hold the Shift key until you see the Apple Logo. If it starts up ok restart the normal way then let me know.
Customer: replied 1 year ago.

It takes a while to shut down, but now it the Apple logo is on the screen for still there... and the little cog is turning and turning... been a few minutes, enough for the fan to go on...(why does it sometime need to go on)

 

been about 4 minutes now... shoot! should I hold the power button to shut it down?

Expert:  Mike replied 1 year ago.
No if you held the Shift key while starting it is attempting repairs, let it go for at least a half hour
Customer: replied 1 year ago.

OK thanks very much. I appreciate your time.

Expert:  Mike replied 1 year ago.
Let me know
Customer: replied 1 year ago.

OK, I got my user Login page which says "Safe Boot"...it needs a log in ... I hardly sign in to it... I usually never see this page.

Expert:  Mike replied 1 year ago.
Ok sign in and then restart the normal way. Then open Disk Utility again and Verify Disk just to check.
Mike, Mac Medic
Category: Mac
Satisfied Customers: 7099
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Mike and 2 other Mac Specialists are ready to help you
Customer: replied 1 year ago.

Wow! Now it says it appears to be OK! SmileSmileSmile

Thank you! AWESOME !!!! AND IT PRINTS!!! YOU ARE THE MAN!!!

 

YOU DEFINITELY GET A BIG TIP...one that I can afford...the most I have ever paid out, and I can't afford much. Thanks so much.

Expert:  Mike replied 1 year ago.
Great thanks.!!!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 
Chat Now With A Mac Support Specialist
Mike
Mike
Creative and Apple IT Consultant
6958 Satisfied Customers
Over 20 years IT experience with Apple computers in publishing, marketing and design.