Hi, and welcome! My name is Michelle and I am excited to get started with you.Lets try a few troubleshooting steps to resolve your issue. Lets first start with force quitting your camera app. To do this, double tap the home button fast. You will then see a series of open applications. Locate the camera app and press and hold it until you see a red prohibitory sign appear. Tap the sign and then re-open your camera app
When you reset your iPad, did you do so by pressing and holding both the sleep and home button until the apple logo appeared or did you reset your iPad via general<settings?
Ok, then the next step is to actually restore your ipad which sets it back to manufacture settings. Are you backing up your data using icloud?
Ok then lets try to force quit again. You mentioned earlier that you did not see open apps when you double tapped the home button. Can you try it again. Double tap in faster than you did the first time
You jumped ahead a little :) After you successfully force quit the camera app, I was going to then instruct to force quit all the running apps and then reset your iPad by pressing both the sleep and home button for 30 secs. Do not open the app until the reset is complete
Sure.. Im very patient
Now try to launch your camera app
There are two options. The first one will fix your issue indefinitely however you mentioned you are not authorized to do so. The second option is an update (if you are authorized) iOS 7 comes out tomorrow and is a free update that will not erase any of your data. Are you authorized to upgrade the software on your iPad?
Are you able to hold off until tomorrow or do you need the camera to function now
Ok so we will leave this chat open. Go ahead and bookmark it. The update will be over the air so if you click on settings <general< software update. It will be listed there
Hopefully by 12 noon tomorrow it will appear
If you are using safari, click on bookmarks in the top menu bar and then choose Add bookmark.
Save it to the bookmark bar so it is easier to fin
There should also be a link to this chat in your inbox
You can also hit Command+ D to bookmark too
Ha ha ooh Im so sorry. There should be a square with an arrow next to a book icon at the bottom menu bar on your phone
Click on that and choose Bookmark
Good Afternoon, Just wanted to give you a friendly reminder to download iOS 7. This is a major upgrade and your operating system will look completely different but its a great one. Since you use this for work purposes, I recommend checking to see if you work apps will run on the new OS. To upgrade, click on Settings<General<Software Update. Here is the link for more details on iOS 7 http://www.apple.com/ios/ Happy Downloading :)