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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 7102
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have two external WD hard drives attached to my iMac I selected

Customer Question

I have two external WD hard drives attached to my iMac I selected to hide them from my desktop and now they don't show up at all anywhere except on the defrag app how can I get them back
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.
Select the first icon in the Dock the "Finder" then go to the top left of you screen to Finder / Preferences / General tab. Under "Show these item on the Desktop", check External Disks. Let me know if that fixes it.
Customer: replied 1 year ago.

I have tried that already and it didn't work

Expert:  Mike replied 1 year ago.
Have you restarted the computer?
Customer: replied 1 year ago.

yes


 

Expert:  Mike replied 1 year ago.
Are they both USB drives?
Customer: replied 1 year ago.

they are both usb, one is 1TB and the other is a 2TB

Expert:  Mike replied 1 year ago.
Ok how did you "select to hide them"?
Customer: replied 1 year ago.

from the preference menu

Expert:  Mike replied 1 year ago.
Weird... Ok please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.
Customer: replied 1 year ago.

ver: MAC OSX 10.7.5


 


PROCESSOR 3.1GHZ INTEL CORE i5


 


Memory 12 GB 1333 MHz DDR3


 


 

Expert:  Mike replied 1 year ago.
OK.

I want you to check some things that may or may not be affecting the situation. I am required to post any procedure as an Answer even if it is just a diagnostic test, so please ignore the Rate to Finish box and Reply to Expert after you have tried that.

Restart the computer while holding the Command and R keys to boot to Recovery HD partition, when it boots select the Disk Utility and Continue. Then select Macintosh HD on the left and first Verify Disk on the right and if that is OK Repair Permissions. If Verify Disk is not OK try to Repair Disk.
Customer: replied 1 year ago.

I am on the mac that I am talking about this will dis connect us


Under system information I can see the hard drives

Expert:  Mike replied 1 year ago.
You can bookmark this page.
Customer: replied 1 year ago.

i repaired the permissions, and restarted but nothing changed


 

Expert:  Mike replied 1 year ago.
I assume Verify Disk was OK in green type? If so open Terminal in Applications / Utilities folder then copy and paste this line then hit Return:

rm ~/Library/Preferences/com.apple.finder.plist

then restart the computer and check that box again in Finder Preferences. Let me know after.
Customer: replied 1 year ago.

no change

Expert:  Mike replied 1 year ago.
When you open Macintosh HD what is listed under Devices in the left column?
Customer: replied 1 year ago.

none


 

Expert:  Mike replied 1 year ago.
Ok open Disk Utility do you see the external devices on the left?
Customer: replied 1 year ago.

yes

Expert:  Mike replied 1 year ago.
Ok under each device there should be a volume listed, select each one and then at the bottom of that window tell me what is listed next to Format for each.
Customer: replied 1 year ago.

mac extended journaled


 

Expert:  Mike replied 1 year ago.
OK select each volume and Verify Disk for each... repair if necessary.
Customer: replied 1 year ago.

both are green


 

Expert:  Mike replied 1 year ago.
Ok now open Finder / Preferences again make sure all boxes under General / "Show these items on the desktop" are checked then under Sidebar under Devices check all those too. Then open Maciontosh HD again and tell me what is listed under Devices in the left column.
Customer: replied 1 year ago.

nothing

Expert:  Mike replied 1 year ago.
That is very odd... I have never seen that before. Ok unplug all cables, unplug the drives from power and do this:

Resetting the SMC & PRAM for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve
1. Shut down the computer.
2. Unplug the computer's power cord.
3. Wait fifteen seconds.
4. Attach the computer's power cord.
5. Wait five seconds, then press the power button to turn on the computer.
6. Press and hold the Command-Option-P-R keys before the gray screen appears.
7. Hold the keys down until the computer restarts.
8. Release the keys. 


Then after it restarts plug the drives back in with cables and power and tell me if you see them now.
Customer: replied 1 year ago.

no change


 

Expert:  Mike replied 1 year ago.
Wow you are fast. Ok open Disk Utility again select one of the volumes on the left and at the top the fourth icon from the left does it say Mount or Unmount?
Customer: replied 1 year ago.

unmount

Expert:  Mike replied 1 year ago.
Ok can you open Macintosh HD so Devices is showing on the left and no icons are behind it then take a screenshot and send it to me here?

To take a screenshot hold down Shift and Command (⌘) and then hit the number 3, you will hear a click and the picture will be in Pictures or Desktop folder.

Then go here with any web browser:

http://tinyurl.com/mikemacmedic

Choose Select Files and navigate to your file(s) to upload or you can also just drag the file(s) to the Upload box, then click on Start Uploading Files or Cancel. When it asks for a description put in your justanswer.com or pearl.com username. Thanks.

Customer: replied 1 year ago.

i just up loaded it i forgot to put in my user name i named it mac screen shot


 

Expert:  Mike replied 1 year ago.
Thanks please send one now with all windows closed.
Customer: replied 1 year ago.

ok did that

Expert:  Mike replied 1 year ago.
OK thanks it is odd that the devices do not have a USB icon on them like the NO NAME drive. Are they all plugged into a seperate USB port on the iMac?
Customer: replied 1 year ago.

yes in the back of the imac


 

Expert:  Mike replied 1 year ago.
Ok I notice on the picture that you haveXXXXXselected yet I do not see Verify Disk on the right. How did you Verify Disk before? You said they were both green?
Customer: replied 1 year ago.

Yes but I restarted the computer after that so it doesn't stay there the problem is I can't access them, they are there I just don't have access and I don't know why

Expert:  Mike replied 1 year ago.
But you did see it before?
Customer: replied 1 year ago.

yes they were there before i selected to hide them from the desktop like 2 months ago and now i can't get them back, it even give me a message when i unplug them without ejecting but I have no access and they send and receive i know that because one has all my itunes data on it and I have no problem using my itunes


 

Expert:  Mike replied 1 year ago.
I meant did you see Repair Disk before, because you said they both checked out green, ok anyway...

...in that case it is obvious the hardware is seeing them but the software is not. I suggest you reinstall the system.

reboot with Command -R but this time Reinstall Mac OS X. It is a good idea to run the Disk Utility again first. It may take a while so let me know after.
Customer: replied 1 year ago.

is that going to get rid of anything I have installed right now


 

Expert:  Mike replied 1 year ago.
No it does an archive and install by default so it does not touch all your files and apps.
Customer: replied 1 year ago.

they are still not there


 

Expert:  Mike replied 1 year ago.
When you open iTunes try to play a song you are sure is on the external drive.
Customer: replied 1 year ago.

well now I have to update my version of Lion, i will have to run the updates first

Expert:  Mike replied 1 year ago.
No you should not it should have installed the latest version when you did that. Why do you say that?
Customer: replied 1 year ago.

it tell me that the iTunes software needs to be updated

Expert:  Mike replied 1 year ago.
OK that might have been also the case before, too, ok you can do that. Are you sure all you did to hide the drive was uncheck External Drives in Finder / Preferences? It should have also hidden your third external drive. The one that says NO NAME.
Expert:  Mike replied 1 year ago.
Are you sure you did not use the MyBook software called SmartWare?
Expert:  Mike replied 1 year ago.
I suggest you go here downloading each item and follow the directions.

http://www.wdc.com/wdproducts/wdsmartwareupdate/utilitiesstep1.asp?id=wdfMB_Essential&os=MAC
Expert:  Mike replied 1 year ago.
I think you may have also used this to hide the drives the Mac system can't fix that. Download the latest version and unhide the drives:

http://www.wdc.com/wdproducts/wdsmartwareupdate/wdsmartware.asp?id=wdfMB_Essential&os=mac
Customer: replied 1 year ago.

i did that also it didn't do anything


 

Expert:  Mike replied 1 year ago.
Did you see my second post about the SmartWare? Download and install update here:

http://www.wdc.com/wdproducts/wdsmartwareupdate/wdsmartware.asp?id=wdfMB_Essential&os=mac

The manual is here:

http://www.wdc.com/wdproducts/library/WDSWUMv1.6/ENG/4779-705057.pdf

it looks like you locked the drive or something look on page 27 to unlock the drive.
Expert:  Mike replied 1 year ago.
I could not see this icon because it was too small on the picture you sent but this means you have used the SmartWare on the device:

graphic
Customer: replied 1 year ago.

yes it comes with smart ware, but you don't have to set a password XXXXX use it


 

Expert:  Mike replied 1 year ago.

But you must have used it to password XXXXX the drive . I can't run it here because I don't have a WD drive. Did you download it and then the manual and look at page 27?

Customer: replied 1 year ago.

yes, it has no effect because there is not a password XXXXX I appreciate it but i have to go, thanks for your time send your answer link


 

Expert:  Mike replied 1 year ago.
It has somehting to do with the WD software because only those drives do not show up.
Mike, Mac Medic
Category: Mac
Satisfied Customers: 7102
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Mike and 2 other Mac Specialists are ready to help you
Expert:  Mike replied 1 year ago.
I suggest you give the drive a password with SmartWare, save the configuration setting, then immediately deleted that security config which should bring the drive back to default 'no password' setting. Then restart the computer.

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