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John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2272
Experience:  20+ years in the computer/Mac industry
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I have a grey screen and an Apple in the middle with a spinning

Customer Question

I have a grey screen and an Apple in the middle with a spinning wheel What do I do ?
Submitted: 10 months ago.
Category: Mac
Expert:  John T. F. replied 10 months ago.
Hello! My name isXXXXX will work diligently to provide accurate advice and information.

Do you happen to know which version of OS X is installed?

Customer: replied 10 months ago.

OSX 10.68

Expert:  John T. F. replied 10 months ago.
Thanks, Mike.

Did anything happen prior to the issue described?

Customer: replied 10 months ago.

no.

Expert:  John T. F. replied 10 months ago.
Thanks again.

Do you have your original OS X 10.6 install disc handy for troubleshooting purposes?

John
Customer: replied 10 months ago.

yes

Customer: replied 10 months ago.

Sorry I have a 10.5.2 Should we go on Chat?

and a patch disc of snow leopard 10.6

Expert:  John T. F. replied 10 months ago.
Okay the 10.6 upgrade disc should work, please try the following and we'll go from there if that doesn't.

Insert the OS X install CD.

Restart the computer and as soon as you hear the startup chime, press and hold the "C" key to boot from the disc. You can release the "C" when you see the Apple logo and progress indicator.

Choose your language and click to continue.

When you are sitting at the Introductory Installer screen (DO NOT INSTALL), go up to "Utilities" in the menubar and choose Disk Utility.

In the left hand sidebar, choose your Mac's hard drive (usually "Macintosh HD").

On the right hand side of the page, click "Repair Disk"

If it finds errors, repeat the process until it reports the drive is OK.

Next, click "Repair Disk Permissions"

Once the process has completed, restart your Mac and hopefully boot to desktop.

If you still have concerns, simply reply back before rating. I'll be more than happy to work with you further. Hopefully, this info will answer your question. When you are satisfied, please give my answers a positive rating. You are judging my personal service only (not this website or your issue) and positive ratings assure I am credited for my time.

Thanks and good luck,
John
Customer: replied 10 months ago.

Still spinning

No Different

You sure its just C

 

Ok Stand by just got there

 

Expert:  John T. F. replied 10 months ago.
Okay, good. I'll be here.
Customer: replied 10 months ago.

i followed the steps and itsaid HD had no errors but after re starting it is still just the spinning gear and apple logo. ANy other options?

Expert:  John T. F. replied 10 months ago.
Okay, that is good news at least.

Try this next;

Restart your Mac

As soon as you hear the Startup chime, press and hold the SHIFT key

Continue to hold the Shift key until you see the Apple logo and progress indicator.

Then, let go of the Shift key and let it boot to the Desktop, if it will.

John
Customer: replied 10 months ago.

With the CD out Right

Expert:  John T. F. replied 10 months ago.
Yes, you do not need to boot off the CD.
Customer: replied 10 months ago.

OK went to the Grey screen again with spinning wheel


after a bar cam up at the bottom


as if it was loading

Expert:  John T. F. replied 10 months ago.
It may take a long while to boot doing this... does it seem stuck?
Customer: replied 10 months ago.

It first started with a bar at the bottom then when it went all the way across I am now still with the spinning wheel and a grey screen


 


Want to Chat it may be easier?


 


 

Expert:  John T. F. replied 10 months ago.
I'm sorry I have chat disabled for this category at the moment.

Do you have anything plugged into this Mac beyond the necessary items, currently?

Customer: replied 10 months ago.

NO

Expert:  John T. F. replied 10 months ago.
Okay, since the hard drive checks out fine and nothing has changed just prior to the event then it sounds as though a setting of some sort may be corrupted. This could be a hardware setting or a software setting.

For hardware, try these;

Restart the Mac

As soon as you hear the startup chime, press and hold the following keys;

COMMAND, OPTION, P, R

Hold them until you hear the chime a second time and then release the keys and allow the Mac to boot normally.

John
Customer: replied 10 months ago.

Grey Screen still spining

Expert:  John T. F. replied 10 months ago.
Okay, in this case the next step is to try and re-install OS X.

You can reinstall Mac OS X while keeping your files and user settings intact.

Insert the OS X install CD.

Restart the computer and as soon as you hear the startup chime, press and hold the "C" key to boot from the disc. You can release the "C" when you see the Apple logo and progress indicator.

Choose your language and click to continue.

When you are sitting at the Introductory Installer screen, follow the onscreen instructions. In the pane where you select a disk, select your current Mac OS X disk (in most cases, it will be the only one available).

If you want to control which parts of Mac OS X are installed, click Customize, and then select the parts you want to install but defaults should be fine otherwise.

To start the installation, click Install.

John
Customer: replied 10 months ago.

Ok I guess this is going to take awhile I'l talk to you tomorrow

Expert:  John T. F. replied 10 months ago.
No problem. I generally work from around Three to midnight EDT, minus breaks.
Expert:  John T. F. replied 10 months ago.
Howdy!

I'm just following up with you to see how everything is going. If you need further assistance on this issue, please let me know.

Also, please feel free to request me again at any time when you come back to ask another Apple-related question. I can assist with a myriad number of issues, including speed or performance improvements, hardware or software installation and updates, new device/software recommendations and other frustrations you may experience in the future.

I can be reached directly via the following page:

http://www.justanswer.com/computer/expert-macdruid/

Thanks,
John

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