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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 14049
Experience:  Several years of supporting Mac systems.
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I have filled in the info to be able to reset my password XXXXX

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I have filled in the info to be able to reset my password XXXXX times correctly, but when I hit enter, it seems to be frozen. This is the third day I have tried to find a way to change. It says I have to have my password XXXXX change preferences, so I don't know what to do.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

Please, follow the instructions below to reset your password:
- Insert the Mac OS Install disc in the Mac and restart the Mac
- When you hear the startup beep, hold down the C key until you see a spinning gear.
- Choose Utilities > Reset password
- Follow the on screen instructions to reset your password.

Restart the computer.


If you do NOT have an Installation CD/DVD, you can reset your password XXXXX following the instructions below:

Please, follow the instructions below:
- Turn your Mac off
- Hold down the Command key and the letter S while you turn your Mac on
- After it boots up, wait 10 seconds and then let go of Command S
- Type: mount -uw /
- Press the Enter key on your keyboard
- Type: launchctl load /System/Library/LaunchDaemons /
- Press Enter
- Type: ls /Users
- Press Enter
- You will see your username listed there.
- Type: passwd username
----Example, if your username is XXXXX XXXXX would type: passwd joejoe
- Press Enter
- Type your new password (it will not show anything)
- Press Enter
- Type your password XXXXX
- Press Enter
- Type: rm -rf /Users/username/Library/Keychains/login.keychain
- Press Enter
- Type: reboot
- Press Enter

Now your username will have the new password XXXXX you just set.

If you have any questions, I am available to continue.

Jason Jones and 4 other Mac Specialists are ready to help you