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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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cannot set up lync correctly.

Customer Question

cannot set up lync correctly.
Have tried C name and SRV, but no luck
We are running google apps
Submitted: 3 years ago.
Category: Mac
Expert:  michelleclive replied 3 years ago.

Michelle :

Hello. My name is XXXXX XXXXX I will be assisting you today.

Michelle :

are you trying to setup your email

JACUSTOMER-hbo30w5x- :

No, as described I have problems with Lync. Am a Google apps user and use gmail.

JACUSTOMER-hbo30w5x- :

Have problems with c names and SRV records and so on.
Am also on my way out to a meeting, so maybe we could chat later (thought you were a lot faster and knew about the problem already when starting this chat)

Michelle :

is it microsoft lync 2010

JACUSTOMER-hbo30w5x- :

Microsoft Lync for mac 2011

JACUSTOMER-hbo30w5x- :

updated version

Michelle :

i will open the question to microsoft lync expert.

JACUSTOMER-hbo30w5x- : Thank!
JACUSTOMER-hbo30w5x- :

I'm back from my meeting and ready to proceed with solving this problem. Thanks.

Expert:  Jason Jones replied 3 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

I see that you have been working on this problem for quite a bit of time.

Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.

Thank you.
Customer: replied 3 years ago.
Thank you, XXXXX XXXXX it myself.
Expert:  Jason Jones replied 3 years ago.
Thank you.