How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John T. F. Your Own Question

John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2335
Experience:  20+ years in the computer/Mac industry
60674955
Type Your Mac Question Here...
John T. F. is online now
A new question is answered every 9 seconds

Hi Mike, I was following your advice you provided to someone

Resolved Question:

Hi Mike, I was following your advice you provided to someone regarding fsck issues and repair/modification "At the command-line prompt type: 

/sbin/fsck -fy
..." etc... So I've done this and the command screen keeps looping through 'repairing volume' then I received a message "Volume Macintosh HD could not be repaired after 3 attempts.***the volume was modified****

can you please provide advice where to go now?
Submitted: 11 months ago.
Category: Mac
Expert:  John T. F. replied 11 months ago.
Hello! My name isXXXXX will work diligently to provide accurate advice and information.

Mike doesn't seem to be available right now but I would be happy to assist you or you can continue to wait until he comes online.

John
Customer: replied 11 months ago.

Hi John,


happy to work with you.


 


turned iMac on this morning, got white screen, then rebooted and got white screen with apple logo, progress bar...


 


found a response from Mike which suggested turning on holding Cmd + S - then typing in /sbin/fsk -fy..


 


appears I have an error in my volume which can't be repaired. Can you please advise?

Expert:  John T. F. replied 11 months ago.
Okay,

do you happen to know what version of OS X is installed?
Customer: replied 11 months ago.

Ahhhmmm I should know that... its the latest, cos I update all the time.


 


is that leopard? 10.8 is on my macbook, so I'm thinking it would be same? Sorry if that's not much help

Expert:  John T. F. replied 11 months ago.
No problem, if indeed it's 10.8 then that would be Mountain Lion. If your iMac did not come with this installed then you would have had to update via the Mac App Store sometime in the last year...

Please try the following and tell me what you see;

Shut off your Mac.

Restart and, as soon as you hear the startup chime, press and hold the “OPTION” key.

You should eventually see a graphical menu listing the bootable volumes in your iMac. You can release the option key.

Can you tell me the volumes that you see listed?

Customer: replied 11 months ago.

macintosh HD and Recovery 10.8.1

Expert:  John T. F. replied 11 months ago.
Okay, great... let's try repairing the hard drive using the Recovery partition. It will be similar to what you were using before but you won't be booting off the same volume you're trying to repair.

Select the Recovery 10.8.1 option in the menu.

Wait for “OS X Utilities” menu to appear (DO NOT CHOOSE TO INSTALL)

Choose Disk Utility from the available options.

In Disk Utility, select your normal, bootable hard drive volume from the list in the sidebar (usually "Macintosh HD").

Then, Click "Repair Disk"

If it finds errors, repeat the process until it reports the drive is OK. Repeat this up to 5 times. If it notes the specific issue it is having, please let me know. If you reach 5 attempts and it still fails then stop here.

However, if it goes on and reports the volume is OK, next, click "Repair Disk Permissions"

Then, restart your Mac and it should boot back into your normal Desktop.

If you continue to have questions on this topic, just reply back to this discussion. I will be more than happy to work with you further. Hopefully, this info will answer your question. If so please, please remember that when you are asked to give a rating, you are rating my personal service only and not this website itself or your issue.

Thanks and good luck,
John
Customer: replied 11 months ago.

OK did this.


 


received a Red error message: Disk utility can't repair this disk. Back up as many of your files as possible, reformat the disk and restore your backed up files.




That doesn't sound too good hey? I do have a back up on TimeMachine??

Expert:  John T. F. replied 11 months ago.
Okay, that's is sadly what I was expecting.

There are two possibilities here;
a) this is purely a software issue (file system corruption)
or
b) a physical issue with the hard drive

However, since you are capable of booting to the Recovery volume then we can assume it is software at this point.

*IF* you have a current back up in Time Machine then you should be safe doing the following;

In Disk Utility, select your startup disk from the list on the left (usually Macintosh HD) if it isn't still selected, and then click the Erase tab.

From the Format pop-up menu, select Mac OS Extended (Journaled), type a name for your disk (usually Macintosh HD), and then click Erase.

After the disk has been erased, choose Disk Utility > Quit Disk Utility.

Wait for “OS X Utilities” menu to appear (DO NOT CHOOSE TO INSTALL)

Select "Restore from Time Machine Backup"

It should then lead you through the process of recovering your files from Time Machine.

Once it restarts, your system should be back to the condition it was at the time of the last back up.


John
Customer: replied 11 months ago.

Time machine backs up everything right??? I know it is current, but I need to be confident that it backs up everything, photos etc...


I have used it on number of occasions recently to restore files that have been lost, so I know it works for them...


I'd just hate to lose my photos

Expert:  John T. F. replied 11 months ago.
Yes, unless you have changed something in Time Machine's settings then by default it back ups the entire Macintosh HD hard drive.

John
Customer: replied 11 months ago.

Thanks John, I checked my external hard-drive (backup disk) through my MacBook, and could see that all files were there.. so have confidently deleted and now restoring from the Backup disk.


Looks like it will take some time (showing as 5 hours) but this may speed up.


 


Thanks so much for your advice and help, will definitely rate you positively, but will just wait until all is finished in case something goes unexpectedly wrong and I need your advice again.


 


will let you know final outcome as soon as its completed.


 


cheers


Nicci. Smile

Expert:  John T. F. replied 11 months ago.
No problem at all, Nicci! Glad to hear you are making progress.

It's likely that as it goes through the restore it will speed up a bit. I will keep an eye open and await further word from you.

John
Customer: replied 11 months ago.

John, its all loaded up and restarted... very strange though as there are no Apps on it... No Mail, Safari, Mission control, Launchpad, App Store, ITunes, iPhoto, time machine, system preference, msword, ms excel etc, facetime etc.


 


All are missing and only apps displaying in App folder are those that would not have been installed at time of purchase.


 


How can I get these back?

Expert:  John T. F. replied 11 months ago.
Okay , that's very bizarre as they should be included... If you browse the backups.backupdb folder on your Time machine volume do you see the apps there?
Customer: replied 11 months ago.

no, its weird, I can see my whole microsoft folder in the backup it's got everyithing in it but then a 'lightened out version ' of the actual exe icon, and when I click on it message shows as 'cant open because PowerPC apps are no longer supported.


 


The apps folder is about half the size of the normal one, so it seems that it's not backed up the standard operating system apps, only the ones that are additional to the standard.


 


should I try and look for my initial startup/purchase disk? How can I download anything if I can't even get safari?? Aghhh

Expert:  John T. F. replied 11 months ago.
Okay, it sounds like a portion of your Time Machine back up got damaged at some point. It's possible the previous disc issue may have effected that long before you became aware of it but that would be unusual.

If you boot back into the Recovery volume, you should see an option to re-install OS X. If you use this, it will now install over the top of your restored version and should put back all the apps you are currently missing.

Restart it and immediately press and hold the OPTION key on the keyboard and a graphical menu showing the bootable volumes should appear shortly. You may then release the Option key.

Select the “Recovery " option in the menu.

Wait for “OS X Utilities” menu to appear

Select Reinstall Mac OS X, click Continue, and then follow the instructions.

Once the re-install is complete, and the computer restarts, you should hopefully be in a better position.

Any other apps like Office, you will need to re-install, however.

John
Customer: replied 11 months ago.

It says I can't reinstall the Mac OS as I'm not connected to the internet.. which I know I am as I'm wifi connected to you right now from my macbook

 

 

 

ignore that I've sorted that out :)

Expert:  John T. F. replied 11 months ago.
Ok, glad you got it. ;-)
Customer: replied 11 months ago.

All worked fantastically! Thanks so much John for your help.


 


Will definitely rate your services as * Excellent ! You saved me a packet in $ and time and worry :)


 


cheers


Nicci.

Expert:  John T. F. replied 11 months ago.
You are very welcome!

I enjoyed working with you – please feel free to request me again at any time when you come back to ask another Apple-related question. I can assist with a myriad number of issues.

I can be reached directly via the following page:

http://www.justanswer.com/computer/expert-macdruid/

John
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2335
Experience: 20+ years in the computer/Mac industry
John T. F. and 3 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified