How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2848
Experience:  worked as a Tech support Associate for Apple products
51110040
Type Your Mac Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

Wanted to upgrade ipad first generation software. Could not

This answer was rated:

Wanted to upgrade ipad first generation software. Could not do it. I try resetting and know the only thing it does is show the apple logo and thats it.
Hi,

I am Vinod. I will try my best to help you resolve this issue.

Did you mean the ipad is just showing an apple logo and it won't take you to the home screen?

Thank You
Vinod
Customer: replied 3 years ago.

yes. i power on it does the circle thing then apple logo and thats it

Thank you, Lewis.

I believe you have already tried the reset by pressing and holding the power button and the home button together until you see the apple logo.

If that did not resolve the issue, lets try a restore.

Open iTunes in the computer and connect the iPad to the computer. Now, on the iPad, press and hold the power button and the home button together until you see an apple logo. The very moment you see the apple, let go off the power button, but keep on holding the home button for another 10-15 sec. Your computer should now give a message that it has detected an iPad in recovery mode and needs to be restored.

Restore the iPad now and lets see whether it resolves your issue.

Thank you
Vinod
Vinod Menon and 3 other Mac Specialists are ready to help you