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Jason
Jason, Mac Technician
Category: Mac
Satisfied Customers: 10954
Experience:  Several years of supporting Mac systems.
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iphoto

Resolved Question:

iphoto
Submitted: 1 year ago.
Category: Mac
Expert:  Jason replied 1 year ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

May I ask for you to explain what your issue is? Is it a problem with configuration of iPhoto or restoration of iPhoto?

Customer: replied 1 year ago.


I have formatted my Imac and installl Mac 10.8 Mountain lion, when I go to app store I can see that my Iphoto shows update available, when I click update and accept nothing happen, pls advise

Expert:  Jason replied 1 year ago.


Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 1 year ago.


Oh, the imac is not with me its for my manager, I just want to install Iphoto, Imovie, Im using the same Apple ID that I used to have in my old mac


 

Expert:  Jason replied 1 year ago.


Oh, would it be possible for me to remote into that Mac?

Customer: replied 1 year ago.


Im scared no, but as i explained, Iphoto shows ( Update Available ) under my app store, but when I click update now and type in my mac id and click on accept nothing happen, I just want to be able to install it

Expert:  Jason replied 1 year ago.

Oh okay.

So you are doing everything exactly as you should be, but it is not working.

Are you given any errors?
Customer: replied 1 year ago.


no error, its just silent, its only showing update avaialable

Customer: replied 1 year ago.


Hello

Expert:  Jason replied 1 year ago.
Hello.

There is no reason for that to do that.

Are you still against me remoting in and fixing this?

I have remoted into computers a few hundred thousand times with no issues.

- Jason
Customer: replied 1 year ago.


its because the mac is not with me now, note: im using the old apple id that I was using, is there any way to install iphoto, I tried to install Iphoto 9.3 but i says that I have to install 9.1, any advise

Expert:  Jason replied 1 year ago.


Thank you for the update.

First you will have to install the 9.1 update, found here: http://support.apple.com/downloads/DL1322/en_US/iPhoto9.1Update.dmg

Once that is complete, you can then update to 9.3, if you wish.
Customer: replied 1 year ago.

Hi


 


I tried to install 9.1 update, im getting a message saying to install 9.0 or later, please advise


 

Expert:  Jason replied 1 year ago.

Do you have the Mac Os installation DVD?

Customer: replied 1 year ago.
Yes I have
Expert:  Jason replied 1 year ago.


Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 1 year ago.


can you advise how to start the session


 

Expert:  Jason replied 1 year ago.


Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=1a9abc7c-9d79-400a-9637-10f2e9d390a2


Then on that page click the button that says, "Join Session".

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=1a9abc7c-9d79-400a-9637-10f2e9d390a2

Customer: replied 1 year ago.


Hi Jason,


 


Im sorry, the manager is not there and I dont have access now, any other advise, I tried another app id but still not working, any advise

Expert:  Jason replied 1 year ago.

- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.

Thank you.
Customer: replied 1 year ago.

Hi Jason,


 


He is not there now, any other advise

Expert:  Jason replied 1 year ago.
Oh okay.

You do not have access to the computer?

You must have access to the computer to do anything on it.

You can put the installation dvd in the computer, choose add software, install iPhoto and be done.
Customer: replied 1 year ago.

The installation was done from the internet, means we have installed it from the internet direct, but I have Lion mountain 10.8 CD, can I use this CD


 

Expert:  Jason replied 1 year ago.

Yes, you can use that CD.

Customer: replied 1 year ago.

so I will just put it and select install software?


 

Expert:  Jason replied 1 year ago.
Yes, you will be able to install it that way.
Jason, Mac Technician
Category: Mac
Satisfied Customers: 10954
Experience: Several years of supporting Mac systems.
Jason and 2 other Mac Specialists are ready to help you

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Jason
Jason
Computer & Network Technician
1187 Satisfied Customers
Several years of supporting Mac systems.