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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 15180
Experience:  Several years of supporting Mac systems.
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hi, i need help with my iphoto. it keeps crashing....i was

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hi, i need help with my iphoto. it keeps crashing....i was syncing my photos the other day then it said i needed to do a repair....not sure if the repair finished or not but it started crashing after i opted for the repair....please help...

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


May I ask how long ago it was that iPhoto did not have these problems?


Customer: replied 3 years ago.

a couple days ago....



Thank you for the update Natalie.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 3 years ago.

yes of course



Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=aecac7b6-b21d-4f0d-909d-d2edcde325d1


Then on that page click the button that says, "Join Session".

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=aecac7b6-b21d-4f0d-909d-d2edcde325d1



All is now working.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you for your time and please, do not forget to rate my help below.

- Jason
Jason Jones and 3 other Mac Specialists are ready to help you
Customer: replied 3 years ago.

hi my iphoto keeps crashing...and i can't seem to get through to you even though i keep sending more money....i think something went wrong


 


Hi Jason, the transfer didn't complete....please let me know when you can help me again....


Hello again Natalie,

Please, let me know when I can remote in again.

Thank you,
Jason
Customer: replied 3 years ago.

hi Jason are you there?

I sure am.

Customer: replied 3 years ago.

okay great what is the next step?



Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=67391e2a-f4c9-4a4d-b9c7-ee2e85711ae9


Then on that page click the button that says, "Join Session".

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=67391e2a-f4c9-4a4d-b9c7-ee2e85711ae9

Customer: replied 3 years ago.



Jason, i can't connect remotely with you using the new user account we set up if i don't have the invitation code from you....


 


Optional Information:
Browser: Safari






Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=8a5097a4-2334-4293-87ff-5ba966b7f832


Then on that page click the button that says, "Join Session".

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=8a5097a4-2334-4293-87ff-5ba966b7f832


Thank you very much for your time Natalie.

After several hours remoted in, we got it all working.

Thank you kindly,
- Jason

Jason Jones and 3 other Mac Specialists are ready to help you

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