How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle
Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 721
Experience:  Apple Computers and Mobile support with 10 years of exp.
Type Your Mac Question Here...
Michelle is online now
A new question is answered every 9 seconds

My desktop wont load

Customer Question

My desktop won't load
Submitted: 10 months ago.
Category: Mac
Expert:  Michelle replied 10 months ago.

Michelle :

Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.

So I can better assist you, I will need additional information. What operating system are you running? Have you successfully booted into Safe Mode?

Customer: OS X no message has come up
Michelle :

Do you know what version of OS X? 10.7? Also to boot into safe mode, you will only need to press and hold down the Shift Key as soon as you start your mac

Customer: 10.6
Customer: I've tried that nothing loaded after
Michelle :

Thank you for the additional information. There are a few reason as to why you are unable to boot onto your desktop. The most common are corrupt operating systems or if your hard drive is too full and items need to be deleted. Do you have your 10.6 install disk handy? Have you received a "Disk is full" error message?

Customer: no I digitally downloaded the software and no error message so far
Michelle :

Oh if you digitally downloaded it, do you think you may be running 10.7 or 10.8 (Lion and Mountain lion) oppose to 10.6?

Customer: Yes I think I would be
Customer: I updated it during the summer
Michelle :

I sure hope so. Lets find out. The lion series comes with a recovery partition that you can boot to. Go ahead and shut down your computer. Turn it on and immediately press and hold Command+R Continue to hold both keys until the apple logo appears

Customer: ok it appeared
Michelle :

Great. You should be looking at and OSX recovery selection. Do you see where it says Disk utility?

Customer: It's just the gray apple with turning gear
Customer: Is that bad?
Michelle :

Oh you were referring to the apple logo that appeared. Nope not bad, lets wait until it boots into the recovery partition

Customer: ok how long does it typically take?
Michelle :

It should take 2-4 mins from when the apple logo appears

Customer: Ok I think it's only been almost two
Michelle :

Ok lets give it another minute or so

Customer: Thanks for being patient
Michelle :

No problem :)

Customer: Did I overload my computer somehow?
Michelle :

It actually sounds like there may be an issue with your Hard drive. But it is still too early to tell. It defiantly should have loaded to the recovery partition by now though.

Customer: nothings come up =\ anything else I can do
Customer: im sorry
Michelle :

Lets try it one more time. If not, you will need to bring your computer in for service. It is looking more like a hardware issues. No need to apologize. Lets give it another shot. Power down your machine again. As soon as you get power, immediately press and hold both Command and R key until the apple logo appears

Customer: ok
Michelle :

Fingers crossed

Customer: Do I have to keep holding it down
Michelle :

No you can release as soon as the apple logo appears

Michelle :

The keys only need to held before the apple logo

Customer: Ok
Customer: now it's the grey spinning wheel again
Michelle :

Ok lets give it another miniute

Michelle :

minute

Customer: I'm at my college right now if it doesn't work should I take it to tech support
Michelle :

Are you near an apple Store?

Customer: There is one a half hour away
Michelle :

If that is not too far out of your way, I recommend bringing your computer to the apple Store. You have a hard drive issue and can possibly have others. Unless your college tech support does repairs and has the parts you can defiantly take that route.

Customer: but I'm in a wheelchair
Michelle :

You defiantly have other options then. You can mail it in as well

Michelle :

Does your campus tech support offer hardware repairs?

Customer: I think so
Michelle :

I assume your computer is still at the spinning hear. Looks like your hard drive needs repair or your operating system needs to be re-installed. To make things easier for you, I recommend visiting your campus support to see if they can use their installation disk to boot and scan your hard drive. If your hard drive checks out, your operating system just needs to be re-installed. If it comes up with an error and they are do not perform repairs, you can then call Apple to schedule a repair Via Mail. Here is the repair number 1-800-275-2273



 

Customer: Thank you so much for your help I will do that
Michelle :

You are very welcome. I wish you the best of luck. Enjoy the rest of your evening :)

Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 721
Experience: Apple Computers and Mobile support with 10 years of exp.
Michelle and 3 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified