Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.So I can better assist you, I will need additional information. What operating system are you running? Have you successfully booted into Safe Mode?
Do you know what version of OS X? 10.7? Also to boot into safe mode, you will only need to press and hold down the Shift Key as soon as you start your mac
Thank you for the additional information. There are a few reason as to why you are unable to boot onto your desktop. The most common are corrupt operating systems or if your hard drive is too full and items need to be deleted. Do you have your 10.6 install disk handy? Have you received a "Disk is full" error message?
Oh if you digitally downloaded it, do you think you may be running 10.7 or 10.8 (Lion and Mountain lion) oppose to 10.6?
I sure hope so. Lets find out. The lion series comes with a recovery partition that you can boot to. Go ahead and shut down your computer. Turn it on and immediately press and hold Command+R Continue to hold both keys until the apple logo appears
Great. You should be looking at and OSX recovery selection. Do you see where it says Disk utility?
Oh you were referring to the apple logo that appeared. Nope not bad, lets wait until it boots into the recovery partition
It should take 2-4 mins from when the apple logo appears
Ok lets give it another minute or so
No problem :)
It actually sounds like there may be an issue with your Hard drive. But it is still too early to tell. It defiantly should have loaded to the recovery partition by now though.
Lets try it one more time. If not, you will need to bring your computer in for service. It is looking more like a hardware issues. No need to apologize. Lets give it another shot. Power down your machine again. As soon as you get power, immediately press and hold both Command and R key until the apple logo appears
No you can release as soon as the apple logo appears
The keys only need to held before the apple logo
Ok lets give it another miniute
Are you near an apple Store?
If that is not too far out of your way, I recommend bringing your computer to the apple Store. You have a hard drive issue and can possibly have others. Unless your college tech support does repairs and has the parts you can defiantly take that route.
You defiantly have other options then. You can mail it in as well
Does your campus tech support offer hardware repairs?
I assume your computer is still at the spinning hear. Looks like your hard drive needs repair or your operating system needs to be re-installed. To make things easier for you, I recommend visiting your campus support to see if they can use their installation disk to boot and scan your hard drive. If your hard drive checks out, your operating system just needs to be re-installed. If it comes up with an error and they are do not perform repairs, you can then call Apple to schedule a repair Via Mail. Here is the repair number 1-800-275-2273
You are very welcome. I wish you the best of luck. Enjoy the rest of your evening :)