Hi, and welcome to JustAnswer! My name is XXXXX XXXXX X am excited to get started with you.So I can better assist you, I will need additional information. What version of itunes on your Mac are you running? To find this out, click on iTunes in the top menu bar and choose about iTunes
It sounds like itunes is having issues establishing a connection with your iPad. if your iTunes is up to date, try disconnecting your ipad, quit itunes and then re-connect your iPad using a different USB port
If that does not work, let me know and we can continue with the next troubleshooting steps
iTunes 11.5.1. Changing ports does not answer.
Thank you for the additional information. So we can isolate your issue further, do you have an iphone or iPod that you can connect to itunes?
Yes. Connected my iPhone and it sinced well
Ok so it looks like the issue may be with your iPad. Lets try a reset. Press and hold both the sleep and home button at the same time for 30 sec or until the apple logo appears. The sleep button is located at the upper right corner and the home button is the round button on the bottom front bezel of your iPad
When your iPad boots back up again. Connect it to your computer
I reset the iPad because I do not have the sleep button or home button visable on my iPad
It is there. Here is the illustration
The arrow in the upper right corner is the sleep button and the arrow at the bottom is the home button. Press and hold both buttons for 30 secs or until the apple logo appears
Were you able to successfully reset your iPad?
It has sinced, but, I am not sure that all the programs are up to datebeaumaris because I reset the iPad I ned to find a way into my WiFi through the rotor. It is locked.
To connect to your wireless network, on your iPad... Click on Settings and then choose wifi. You will see your wireless network listed. Do you know the password? If so, go ahead and enter it
Don't know it.
I assume your Mac is connected to your wireless network. So lets see if we can retrieve your password XXXXX Keychain Access. On your Mac, Click on the Magnifying glass in the upper right corner and type in Keychain Access
Let me know when you have Keychain Access open
In the left column, click on System
Do you see your wireless network name listed?
In the Kind Column, you will see Airport network next to it
Were you able to find your network name?
If you double click on your network name, a box will pop up. At the bottom you will see a show password XXXXX Click on it and enter the password XXXXX your computer. If you do not have a password XXXXX for your computer, just hit enter
The wireless password XXXXX now appear
Then enter that password XXXXX your iPad
Great. Now that your iPad is connected to the internet. Connect your iPad to your computer
My network name is XXXXX XXXXX
Go in the settings and then go back into the network list. Allow it some time to refresh
Hmm ok. Lets reset your network settings on your iPad then. In settings, click on general, then choose reset all the way at the bottom . Click on reset Network settings
Now when it boots, go back into your wifi settings and looks for your network list. Also make sure you are looking for the same network list on your computer. Click on the wifi icon in the top menu bar of your mac and look for the network that is checked
Is your wireless network appearing on your iPad now?
Did it accept the password?
it says not connected. There is no password
When you tap on your network name, does a password XXXXX appear? Tap on your network name
Ok so now enter the password XXXXX you retrieved from keychain access into the box
A check mark should then appear next to your network name
none retrieved. would it be under another name
Click on the wifi icon on your mac. What is the network name that has a check next to it
Where is it
Here is the illustration
Do you see a check mark next to a network name?
Have you located your network name on your mac yet??
Are you still there Susan?
Got lost in the buttons. Now WPA2 password XXXXX XXXXX
Ok so enter your password. Remember when I directed you to go into Keychain Access to retrieve the password. Enter that password
Was no password XXXXX that name in that keychain
That means you missed a step. Please follow my instructions step by step. Open Keychain access again. Let me know when it is open
Yes, it is open to all items
Locate the your wireless network and double click on it
It will be easier to find if you click on Systems in the left column
it is not listed under that name
Have you clicked on the wireless icon on your Mac yet? Did you observe the wireless name with a check mark next to it?
Yes the list is there, WiFi is connected
Is your iPad connected or your Mac?
Yes to iPad?
Ipad to Imac
Ok but you still need to enter your wireless network password. Have you located your network name in keychain access?
Lets go Step by step. Click on the wifi icon on your Mac.. It is right next to the date and time
What is the name of the next work with a Check Mark next to it
it says on
Try this instead. Click on the apple logo in the upper left corner and then choose system preferences
Click on Network
It is under Internet& Wireless
In the left column, his wireless green or ethernet?
Ethernet is connectedok
Does it give you a network name in the right column?
Using dhcp in Configure, Status connected
Ok you may not even have wireless set up. Disconnect your iPad and connect it to itunes.. If you still get the error message, we may need to restore your iPad
Close itunes first and then connect your ipad
What is displaying in iTunes?
on Ipad, cannot connect to iTunes and then asks to select network
Are you sure you do not have a wireless network. Is you iphone connected to a network?
On your iphone, go into general and choose wifi
What network has a Check mark next to it
Do you see Work as an available network on your iPad?
yes. Boy, are you ever patient
Ha ha. Its ok
Now go ahead and enter the password XXXXX Work
We do not have the password
It is locked
Hmm. In Keychain access, do you see Work listed? If not, in the upper right corner within keychain access is a search box. Type in Work
When you Typed in Work, did it appear?
AffirmTrust networking and a bunch of certificates
Ok try typing in airport
What about ethernet
Do you have any idea what the password XXXXX Work may be? Try guessing
Work is trying to connect
Do you know where the Work wireless network is coming from?
Is it still trying to connect
Woud I have to create a nw network?
No you would not be able to. Just to confirm, on your iPhone, is there a check mark next to Work?
Is there anyone in your household that would know the password XXXXX Work
I am the only person. Perhaps my settings in Ipad are incorrect
The settings are fine. You will need to connect to a wireless network first. When you first set up your iPad, do you remember what network you used?
Aha! Eurika! Duh! It is working on 3rd password XXXXX I will try to sinc now. THANK you so much.
Yay! Please write the password XXXXX so you always have it :0
I now know how to find stuff in keychain Too. THank you again for your Patience. Now we can both go and kick a tree
Ha ha.. It was a pleasure working with you Susan. Enjoy your iPad and the rest of your day :)
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