Beginning of last wek I completed and submitted my first aperture photo book, I previewed, discovered errors that were not visable while creating, went back fixed these, all happy after checking in preview several times. After submitting my order, I realised I missed a line in delivery address, so rang support got a great person who helped with editing this and that person was able to view my book page by page also and also confirmed that there were no issues with layout, text etc, all looked good.
I then recieved an email three days later:
Dear Apple customer,
It appears that when your order was submitted, some of the text was missing or cut off. As a result, Apple is unable to process your order and you will not be charged.
We recommend updating your software, previewing your print product in iPhoto
or Aperture, and placing the order again.
For instructions on how to update your software, refer to: XXXXX - Updating your software
For instructions on how to preview your order, refer to the article below.
How to preview an order in iPhoto or Aperture
We appreciate your business and apologize for any inconvenience.
Sincerely, XXXXX Support
My software is/was up to date & I most definitely, previewed many times as well as an apple support person. I'm unable to contact support as it is the weekend,so i'm just trying to find as many answers as I can before monday as there is an important time line now with this gift. Could anyone give me some heads up as what may have happened. As I'm considering having to start another asap not using an apple product. But what I did put together was a lot of hours over many weeks.
Thank you & a little desperate for time,
Leanne from New Zealand