How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kamil Anwar Your Own Question

Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 1795
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Mac Question Here...
Kamil Anwar is online now
A new question is answered every 9 seconds

I have a new iPad no problems while first in Vietnam

Customer Question

I have a new iPad no problems while first in Vietnam able to use vietel, suddenly my sender address is being rejected
Submitted: 1 year ago.
Category: Mac
Expert:  Kamil Anwar replied 1 year ago.

Kamil Anwar :

Hello and Welcome to Just Answer. My name isXXXXX and i will be assisting you with this question today.

Kamil Anwar :

May i know who your email provider is?

Customer : bigpond.com. Australia
Kamil Anwar :

Click on Settings -> Mails, Contacts & Calendars

Customer : I am travelling in Vietnam and need to know what to do quickly
Kamil Anwar :

Under Accounts, can you see the bigpond account?

Kamil Anwar :

I am going to assist you with this problem but to be honest, i am not sure how quick it will be. Can take 5 minutes or 50 minutes depending on (when we diagnose the issue) and how fast can you follow my instructions.

Kamil Anwar :

You need to check if SMTP Server has the username and password XXXXX for bigpond.

Customer : How do I do that, I am not crash hot as a technition
Kamil Anwar :

You said quickly so i thought i should just tell you the last step so you can do it.

Kamil Anwar :

Can you go to Settings -> Mails, Contacts, Calendars

Kamil Anwar :

Under Accounts you should see your bigpond account

Kamil Anwar :

Tell me what the name of this bigpond account is?

Customer : Ok give it to me simply I have to be out of this hotel in half an hour
Kamil Anwar :

Oh that's really quick.

Kamil Anwar :

I'll give you a quick fix:

Kamil Anwar :

Get the server details (smtp and pop) from bigpond, delete your mail account from iPad and Re-Add it.

Kamil Anwar :

Tell me the email id in this format username @ bigpond.com.au so i can get you the required smtp and pop settings.

Customer : The additional mailbox address isXXX@XXXXXX.XXX is the ipad reverting to the account address
Kamil Anwar :

please give a space before and after the @ sign

Kamil Anwar :

otherwise, i cannot see the email as it becomes filtered through this website.

Customer : OK. Address is. robinbillings @ bigpond.com
Kamil Anwar :

I am gonna speak to Bigpond, please wait.

Kamil Anwar :

Do you know how to re-add the email if you delete it?

Customer : No this was all set up for me when I purchased
Kamil Anwar :

Can you click on Settings on your iPad

Kamil Anwar :

Select Mails, Contacts and Calendars

Kamil Anwar :

Under Accounts, Click your bigpond account

Kamil Anwar :

The next screen should show you your email address or account name on top in this way

Kamil Anwar :

Account (account name here or email)

Kamil Anwar :

Click on it

Kamil Anwar :

At the bottom click the account again under Advanced

Kamil Anwar :

You should see Outgoing Mail Server option and SMTP written

Kamil Anwar :

Click on this

Kamil Anwar :

On the top under Primary Server click on the Bigponds SMTP

Customer : How do I save this page so I do not loose the instructions
Kamil Anwar :

You should then see an option for Server (if it's off turn it on)

Kamil Anwar :

You can take a screen shot from iPad by pressing the home button and the power button together

Kamil Anwar :

Or you can re-login to this site and open this session by clicking on My Questions and selecting this question

Kamil Anwar :

At the bottom enter hostname / username / password

Kamil Anwar :

These are your settings for the SMTP:



Customer : I can not see primary sever
Kamil Anwar :

Can we do it step by step, can you get more time?

Customer : Ok,now what
Kamil Anwar :

Go back to Home Screen

Kamil Anwar :

Click Settings

Kamil Anwar :

Click Mails, Contacts, Calendars

Kamil Anwar :

Under Accounts : What is the name of this bigpond account?

Customer : rowebill.redhead1@bigpond. com
Customer : Time is running out
Kamil Anwar :

I have asked for information and i am waiting for you to respond.

Kamil Anwar :


You have to communicate with me back and forth so we can get to the right place. I need to know the information i ask



Kamil Anwar :


Click Settings






Click Mails, Contacts, Calendars






Under Accounts : What is the name of this bigpond account?


Customer : Sorry I have to leave for the airport this is not working
Customer : Do not charge me for this
Kamil Anwar :

I am really sorry about this. It needs time.

Kamil Anwar :

I will get this refunded, kindly do not reply or respond, will get this question closed.

Expert:  Kamil Anwar replied 1 year ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  Kamil Anwar replied 1 year ago.

You have been refunded on this question and that was upon your request. You have still rated me bad - Even though i did my best to assist you but you did not had enough time we needed to fix this problem.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified