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Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 4536
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have a new iPad no problems while first in Vietnam

Customer Question

I have a new iPad no problems while first in Vietnam able to use vietel, suddenly my sender address is being rejected
Submitted: 3 years ago.
Category: Mac
Expert:  Kamil Anwar replied 3 years ago.

Kamil Anwar :

Hello and Welcome to Just Answer. My name isXXXXX and i will be assisting you with this question today.

Kamil Anwar :

May i know who your email provider is?

JACUSTOMER-xs97mf84- : bigpond.com. Australia
Kamil Anwar :

Click on Settings -> Mails, Contacts & Calendars

JACUSTOMER-xs97mf84- : I am travelling in Vietnam and need to know what to do quickly
Kamil Anwar :

Under Accounts, can you see the bigpond account?

Kamil Anwar :

I am going to assist you with this problem but to be honest, i am not sure how quick it will be. Can take 5 minutes or 50 minutes depending on (when we diagnose the issue) and how fast can you follow my instructions.

Kamil Anwar :

You need to check if SMTP Server has the username and password XXXXX for bigpond.

JACUSTOMER-xs97mf84- : How do I do that, I am not crash hot as a technition
Kamil Anwar :

You said quickly so i thought i should just tell you the last step so you can do it.

Kamil Anwar :

Can you go to Settings -> Mails, Contacts, Calendars

Kamil Anwar :

Under Accounts you should see your bigpond account

Kamil Anwar :

Tell me what the name of this bigpond account is?

JACUSTOMER-xs97mf84- : Ok give it to me simply I have to be out of this hotel in half an hour
Kamil Anwar :

Oh that's really quick.

Kamil Anwar :

I'll give you a quick fix:

Kamil Anwar :

Get the server details (smtp and pop) from bigpond, delete your mail account from iPad and Re-Add it.

Kamil Anwar :

Tell me the email id in this format username @ bigpond.com.au so i can get you the required smtp and pop settings.

JACUSTOMER-xs97mf84- : The additional mailbox address [email protected] is the ipad reverting to the account address
Kamil Anwar :

please give a space before and after the @ sign

Kamil Anwar :

otherwise, i cannot see the email as it becomes filtered through this website.

JACUSTOMER-xs97mf84- : OK. Address is. robinbillings @ bigpond.com
Kamil Anwar :

I am gonna speak to Bigpond, please wait.

Kamil Anwar :

Do you know how to re-add the email if you delete it?

JACUSTOMER-xs97mf84- : No this was all set up for me when I purchased
Kamil Anwar :

Can you click on Settings on your iPad

Kamil Anwar :

Select Mails, Contacts and Calendars

Kamil Anwar :

Under Accounts, Click your bigpond account

Kamil Anwar :

The next screen should show you your email address or account name on top in this way

Kamil Anwar :

Account (account name here or email)

Kamil Anwar :

Click on it

Kamil Anwar :

At the bottom click the account again under Advanced

Kamil Anwar :

You should see Outgoing Mail Server option and SMTP written

Kamil Anwar :

Click on this

Kamil Anwar :

On the top under Primary Server click on the Bigponds SMTP

JACUSTOMER-xs97mf84- : How do I save this page so I do not loose the instructions
Kamil Anwar :

You should then see an option for Server (if it's off turn it on)

Kamil Anwar :

You can take a screen shot from iPad by pressing the home button and the power button together

Kamil Anwar :

Or you can re-login to this site and open this session by clicking on My Questions and selecting this question

Kamil Anwar :

At the bottom enter hostname / username / password

Kamil Anwar :

These are your settings for the SMTP:



JACUSTOMER-xs97mf84- : I can not see primary sever
Kamil Anwar :

Can we do it step by step, can you get more time?

JACUSTOMER-xs97mf84- : Ok,now what
Kamil Anwar :

Go back to Home Screen

Kamil Anwar :

Click Settings

Kamil Anwar :

Click Mails, Contacts, Calendars

Kamil Anwar :

Under Accounts : What is the name of this bigpond account?

JACUSTOMER-xs97mf84- : [email protected] com
JACUSTOMER-xs97mf84- : Time is running out
Kamil Anwar :

I have asked for information and i am waiting for you to respond.

Kamil Anwar :


You have to communicate with me back and forth so we can get to the right place. I need to know the information i ask



Kamil Anwar :


Click Settings






Click Mails, Contacts, Calendars






Under Accounts : What is the name of this bigpond account?


JACUSTOMER-xs97mf84- : Sorry I have to leave for the airport this is not working
JACUSTOMER-xs97mf84- : Do not charge me for this
Kamil Anwar :

I am really sorry about this. It needs time.

Kamil Anwar :

I will get this refunded, kindly do not reply or respond, will get this question closed.

Expert:  Kamil Anwar replied 3 years ago.

You have been refunded on this question and that was upon your request. You have still rated me bad - Even though i did my best to assist you but you did not had enough time we needed to fix this problem.