How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 26933
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
30037186
Type Your Mac Question Here...
Viet - Mac Tech is online now
A new question is answered every 9 seconds

Every time I open my Safari 6.0.5 this error message appears: Safari

Customer Question

Every time I open my Safari 6.0.5 this error message appears:
Safari 6.0.5 (v8536.30.1) has not been tested with the plugin SplashID.bundle (null) (v6.0.4). As a precaution, it has not been loaded. Please contact the plugin developer for further information.

How can I remove it?
Submitted: 1 year ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 year ago.

Hello Wilson! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Please try the following:

- In Safari, click on Safari menu on the top, then click on Preferences...
, then click on the Extensions tab
, then remove that plugin if it's there, then check.

- If that does not work, quit Safari, open Finder (or open Mac HD drive on the Desktop)

, then go to Library, then Internet Plug-Ins, and remove that plugin (drag it to the Trash), then open Safari, and check.

- If that still does not work, quit Safari, then open Finder
, then press the Option key on your keyboard while clicking on Go, then select Library
, then open Internet Plug-Ins, and remove that plugin
, then open Safari, and check.

Does any of those suggestions work? Or if you'd like me to do all these steps directly for you, we can set up a remote session; please let me know.

Please click on the Reply to Expert tab below and reply back to me, so I can help further. Thank you very much.

Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 26933
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Viet - Mac Tech and other Mac Specialists are ready to help you
Customer: replied 1 year ago.

Viet,


I followed all the steps but I do no find that plugin

Expert:  Viet - Mac Tech replied 1 year ago.

Hi Wilson,

I'm sorry; let's try some more methods:

 

- Close Safari, then go to Finder, then Library (or open Mac HD drive on the Desktop, then Library)

, then go to Application Support\SIMBL\Plugins (or something similar)

, then delete SplashID.bundle if it's there.

 

(If needed, search for keyword "SplashID" on your whole computer, and delete it.)

 

- If that does not work, in Safari,
, click Safari menu on the top, then click on Empty Cache, if available, then click on the Empty button
, click Safari menu on the top again, then click on Reset Safari
, then select all boxes there, then click on the Reset button
, then check.

Please let me know. Thank you

Customer: replied 1 year ago.

Viet,


Thanks, XXXXX XXXXX on the first recomendation of the seconde answer:


it was on:


Application Support\SIMBL\Plugins (or something similar)


Thanks again


Wilson

Expert:  Viet - Mac Tech replied 1 year ago.

Great. You're welcome. If you need anything else later, please let me know any time. Also, can you please rate my service above on this web page? Thank you very much.

Customer: replied 1 year ago.

Dear Viet,


When I start my notebook (macbook pro 13 retina) it shows a message: "Mount Notification ended suddenly " - I don't know if this is the right translation, I use portuguese in this machine.


What does it means? It still working perfectly


Wilson

Expert:  Viet - Mac Tech replied 1 year ago.

Hi Wilson,

Please go to Finder, then Library, then Application Support,
, then move the item below to Trash, then it should solve the issue:

Paragon NTFS for Mac OS X/Mount Notification.app/Contents/MacOS/Mount Notification

 

If that does not work, please download and install, then uninstall Paragon NTFS for Mac program:

http://download.cnet.com/Paragon-NTFS/3000-2248_4-75300588.html


If you have any new computer issue, please submit it at the website below. Thank you,

http://www.justanswer.com/computer/expert-itstuff/

Customer: replied 1 year ago.

OK


It worked


Thanks


I am on the 7 days free trial now

Expert:  Viet - Mac Tech replied 1 year ago.
Great. You're welcome. For any billing question / issue, you can contact our customer service any time:

support@justanswer.com
http://ww2.justanswer.com/help

For technical issues in the future with your computer or with any electronics device, please submit at the website below:
http://www.justanswer.com/computer/expert-itstuff/

Thank you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 
Chat Now With A Mac Support Specialist
Viet - Mac Tech
Viet - Mac Tech
Mac Support Specialist
26933 Satisfied Customers
Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.