Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.So I can better assist you, I will need additional information. Does your mac fail to power on or does it fail to actually boot to your desktop?
Thank you for clarifying. Lets try a few troubleshooting steps to determine if your issue is hardware related. First, remove the power cord from the back of the iMac
Is there another outlet that you are able to use?
If not, go ahead and connect your iMac again. Wait 5 sec and then press the power button
Now go ahead and press the power button after waiting 5 secs
Yes please. And after plugging it in, wait 5 secs and then press the power button
Ok great. Let me know when it boots to the desktop. What we just did was reset your computers SMC. This helps when your computer has trouble powering on or fan issues
What we just did was reset your computers SMC. This helps when your computer has trouble powering on or fan issues
It should not happen again, but if it does.. You can reset the System Management Controller by unplugging your mac and waiting 5-10 secs before re-connecting
If for some reason it continues to fail to power on you may want to try a new outlet
What did you do, unplug it or try a different outlet?
Hmm lets see if your issue may be intermitted. Go ahead and power it off. Then when it powers off, wait 20 secs and power it back on
You are very welcome. I am glad you are up and running now and I can comfortably say your issue is defiantly not hardware related :)
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