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Shefin
Shefin, Mac Support Specialist
Category: Mac
Satisfied Customers: 3280
Experience:  Experience with a world famous computer manufacturer
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I have openoffice on my Mac to open attachments in my emails;

Customer Question

I have openoffice on my Mac to open attachments in my emails; but, it asks me to Restore, when I click that icon, nothing happens. How do I restore this software.
Submitted: 7 months ago.
Category: Mac
Expert:  Shefin replied 7 months ago.

Hello!


Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please try the following and let me know if the issue persists.

1. Force Quit your Open Office Application (Right-click holding the option key).

 

2. Open up Terminal and at the command prompt type to remove the Saved Application State information.


rm -rf "~/Library/Saved Application State/org.openoffice.script.savedState"

Or rm -rf ~/Library/Saved\ Application\ State/org.openoffice.script.savedState


3 Start up OpenOffice and the popup should no longer show.

Check if the issue persists.


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Thank you!

S H E F I N

Customer: replied 7 months ago.

I already know how to Force Quit, I am trying to get it to open attachments

Expert:  Shefin replied 7 months ago.
Hi,

Please follow the instructions in order to get rid of the restore option. Follow the instructions after quitting the program. That why I suggested to force quit Openoffice.

1. Force Quit your Open Office Application (Right-click holding the option key).

 

2. Open up Terminal and at the command prompt type to remove the Saved Application State information.


rm -rf "~/Library/Saved Application State/org.openoffice.script.savedState"

Or rm -rf ~/Library/Saved\ Application\ State/org.openoffice.script.savedState


3 Start up OpenOffice and the popup should no longer show.


If the issue persists, try the below instructions too.

Delete the file "org.openoffice.script.savedState". It is located this folder: /Users/<user name>/Library/Saved Application State.

The user/library folder is hidden in Lion. In finder, Option-click the Go menu to locate it.

Thank you.
S H E F I N

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