Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. Can you please change your gmail email password XXXXX the website below:https://www.google.com/settings/security
Can you please make sure both the POP and IMAP options are enabled athttps://mail.google.com/mail/u/0/?shva=1#settings/fwdandpop
how do I enable?
Please click on the website:https://mail.google.com/mail/u/0/?shva=1#settings/fwdandpop
after clicking on it what do I do..
, then what is the status of POP and IMAP?
i cant tell all on screen is a lot of arrows and squares...nothing tells me if they are enabled..
Do you see the option to enable or disable? Do you have a computer?
there is no option just a lot of diagrams,etc...
Sorry, we should check on the computer; do you have a computer?
yes I am on my laptop
Are you chatting with me on the laptop or iPad?
Google has made an app for Gmail, did you try it yet?
don't use the Mail app, but go to App store, and search for Gmail, then download it
do that now?on Ipad?
yes please on the ipad
doing it now...1 min..
ok thank you.
ok ready to open it
ok, open and sign in
ok signed in...
great, it should start syncing.
push notifications message
do I just go to inbox from here?
Yes, then see if you can read emails,
then send an email message to confirm
i just left "important only" at Notifications since it defaulted to that answer
you can go to Inbox
let me try sending a message from my computer please ...just give me a minute..
OK, please take your time.
its working...great...youre super!
Great. Use the Gmail app as it's specialized for Gmail email. Do you have any further question?
no...thanks so much...
You're welcome. If you need anything else later, please let me know any time. Also, can you please rate my service by clicking on the smiley face below, then click on Submit / OK when it shows up. Thank you very much,