How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6555
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

I have an old mac mini with the original OS. I just got a

Resolved Question:

I have an old mac mini with the original OS. I just got a new printer and it states I have version IV and it takes version V or better to interconnect. I visited an Apple store with the problem and they told me I needed to upgrade to Leopord, but they didn't't have it and that I would have to contact Apple to obtain a copy. Can you help me?
Submitted: 11 months ago.
Category: Mac
Expert:  Ashik replied 11 months ago.
Hi and Welcome. My Name is XXXXX XXXXX I look forward to assisting you today with your question.

Could you please give me the hardware specs of your Mac ? Go to Apple menu, select About This Mac. Click More Info button. This will open System Profiler. Copy and paste everything from there to here.
Customer: replied 11 months ago.


This won't work as I am contacting you on my PC

Expert:  Ashik replied 11 months ago.
Is there any way to get the serial number of your Mac ?
Customer: replied 11 months ago.

yes. YM53836NTAC

Expert:  Ashik replied 11 months ago.
Geroge, your Mini is a late 2005 model. But I can't get the details about the Processor or RAM. Can you get me the details about the Processor and RAM of your Mac ?
Customer: replied 11 months ago.

I'll provide you with all I see on the overview


Name - mac mini


Model - Power mac 10.2


CPU type - Power PC G4(1.2)


Number of CPUs - 1


CPU Speed - 1.5 GHz


Cache - 512 KB


Memory - 512 MB


Bus Speed -167MHz


Boot Rom Version - 4.9.4f1


Serial Number - YM53836


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


ntac


 

Expert:  Ashik replied 11 months ago.
Thanks for the info George. That helped. Your Mac can handle only upto Mac OS X 10.5 Leopard but not the later versions like 10.6 Snow Leopard, 10.7 Lion and 10.8 Mountain Lion.

Apple is no longer selling or supporting 10.5 Leopard, but you can still buy it from online stores like eBay.com, Amazon.com etc



Make sure you buy the Retail version. Upgrading is easy. All you have to do is, when you get the discs, just put it on your Mac and follow the onscreen instructions.

My advice is, your Mac is too old and I'd recommend to get a new one. I don't recommend to invest in Leopard as it is very old too. Apple stopped updating Leoaprd long time ago. So it is not safe to use Leopard as it is vulnerable to online threats like viruses, spyware etc

If you have any questions or would like any additional information, please don't hesitate to ask.

Best Regards,
Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6555
Experience: 7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and 3 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified