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Michelle
Michelle, Mac Technician
Category: Mac
Satisfied Customers: 982
Experience:  Apple Computers and Mobile support with 12 years of exp.
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I have the IPad not backed up message on my screen. Usually

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I have the IPad not backed up message on my screen. Usually I can just touch the OK on the message and it goes away. I cannot get it to go away now and it is keeping me from being able to unlock or turn off or do anything with my IPad. Thanks you b

Michelle :

Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.


From what you are describing, it sounds like your iPad is frozen. To unfreeze your iPad, press and hold both the sleep and home button at the same time for 30 sec or until the apple logo appears. The sleep button is located at the upper right corner and the home button is the round button on the bottom front bezel of your iPad

Michelle :

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Michelle :

Please let me know if that did not work so we can continue to troubleshoot

Customer: Yes it worked! Thank you for being so prompt. J
Michelle and 2 other Mac Specialists are ready to help you