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O.K. I'll try that right now!
Daniel, I deleted my aol account, and reentered the requested info. Immediately, this message popped up: "Cannot get mail". The user name or password XXXXX 'imap.aol.com is incorrect.'.
I don't know how to check that I am using the correct password. The AOL account was established years ago by Alma M. Guzman, and when we asked years ago about the password, I recieved one that I thought I was still using -- I have made no changes to my account.
o.k. I'll do that now!
I did as you suggested. I was unable to satisfy AOL's request for my pet's name, and when they asked me to put in information about the person in whose name the account was established in order to get the security question answer, they kicked out my info and gave me another blank screen. I think this is going to take another attempt to chat with AOL, and I don't think we can solve this as quickly as I had hoped. Can we continue this discussion tomorrow? I don't think I should pay the required fee until we can have closure on this, do you? Sue
I will pursue this with AOL, and work on straightening this out; I really don't want to open a new account.. I promise not only will I let you know but I will then authorize the payment of the balance.
Enjoy the rest of your evening. SUe