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John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2182
Experience:  20+ years in the computer/Mac industry
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Apple password--iPhone4S and iP5 wont accept a new one.

Resolved Question:

Apple password--iPhone4S and iP5 won't accept a new one.
Submitted: 7 months ago.
Category: Mac
Expert:  John T. F. replied 7 months ago.
Hello! My name isXXXXX will work diligently to provide accurate advice and information.

On either iPhone, if you go to Settings > iTunes & App Store,

does it shows your correct Apple ID at the top of the screen
Customer: replied 7 months ago.


JOHN: Are you picking me up? Respond.

Expert:  John T. F. replied 7 months ago.
Hi Mary, I did not receive your reply to my question if you made one.
Customer: replied 7 months ago.
Yes. My response was dropped.
Expert:  John T. F. replied 7 months ago.
Thanks, Mary.

Can you please tap the ID listed there, choose sign out, and then try signing back in?

Customer: replied 7 months ago.
All I could do was put in the new apple id e-mail and tap that.
Expert:  John T. F. replied 7 months ago.
To clarify, was an Apple ID not listed in Settings > iTunes & App Store, but you were able to add one to sign in successfully?

Customer: replied 7 months ago.
We keep missing each other. When you asked me to look at my ap id on settings, saw it was thebold yahoo instead of the new gmail. So i have had to change that and have reset the psswd. Now we,ll see if it works. Hold on.
Expert:  John T. F. replied 7 months ago.
Ok...

As a side note: Did you update the the old Apple ID account to use the new email address or did you create a brand new Apple ID? The latter will give you trouble.

Customer: replied 7 months ago.
Great. I updated the apple gmail id but the phone still says yahoo, and when i try to change it it sends me to i forgot.apple.com! What now?
Expert:  John T. F. replied 7 months ago.
Did you update the the old Apple ID account to use the new email address or did you create a brand new Apple ID?
Customer: replied 7 months ago.
Sorry. Had to sign in again and verify payment info, and it looks as if i'm ok, at least on the iP4S. Now for the iP5. Hold on.
Expert:  John T. F. replied 7 months ago.
I'll be here. ;-)
Customer: replied 7 months ago.
So far iP4s ok. But iP5 not accepting new password XXXXX w. correct apple id. Wants password XXXXX updates "#%!
Expert:  John T. F. replied 7 months ago.
Okay, is the password XXXXX accepted in Settings > iTunes & App Store but not for updates? ...or neither one?

Also, I asked before; Did you update the the old Apple ID account to use the new email address or did you create a brand new Apple ID?

Customer: replied 7 months ago.
Hunh? Set up with new apple id 2 days ago. Just discovered app store updating problem a few hours ago. So things ok on old iP but not on new one. It's not giving me any problem in Set/iTunes when i sign out and in again but sign-in for updates still doesn't work.
Expert:  John T. F. replied 7 months ago.
Okay, my point for asking is this;

If you are using a brand new Apple ID but your iPhone has apps on it that were downloaded under an old Apple ID then those apps will ask for the old ID's password XXXXX they try to update.

Apps are tied to ID's... which is why you may be having an app update issue with the password.

John
Customer: replied 7 months ago.
So that's why the items i just got on the i4Sare now on the i5! So i just uninstall the appas i'm having trouble with on the 5S and reinstall?
Expert:  John T. F. replied 7 months ago.
Yes, exactly. Just remove the old apps and re-download them.

John
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2182
Experience: 20+ years in the computer/Mac industry
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