Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.
I guess you may have logged into Hotmail via safari
I guess that is the issue
Please close safari
Yes it will not log you out
Are you talking to me via iPad?
Oh, if you close safari, how will you talk to me?
Do you have any computer nearby?
Can you open this chat via the computer?
If you don't know how, say how
Open your hotmail using computer
yes open your mail on phone
do you see a mail from justanswer with subject like "Tech has just answered your question"
I got disconnected
Oh, in iPad, click on home button, in home page, don't click on safari but click on "Mail"
you should get into the mail mode of iPad
See if that works