How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike, Mac Medic
Category: Mac
Satisfied Customers: 8622
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

Hi, I have a problem with Motion 4 and DVD Studio Pro. Both

This answer was rated:

Hi, I have a problem with Motion 4 and DVD Studio Pro. Both programs cannot be opened and I receive immediately a message that they suddenly stopped. I reinstalled both programs, but without improvement. I also verified my disk and reset permissions, all without any result. Can you please help me? Below you can find the report with details of the problem (this was for Motion)

Thanks a lot.

Process: Motion [1005]
Path: /Applications/
Version: 4.0.0 (687)
Build Info: Motion-6870000~22
Code Type: X86 (Native)
Parent Process: launchd [126]

Date/Time: 2013-08-27 21:44:59.830 +0200
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9

Interval Since Last Report: 75741 sec
Crashes Since Last Report: 9
Per-App Crashes Since Last Report: 3
Anonymous UUID: 2FBF799F-DBEF-4F3E-BAE4-C3B8469DBDEA

Crashed Thread: 0 Dispatch queue:

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/
__TEXT 0000000000001000-0000000000040000 [ 252K] r-x/rwx SM=COW /Applications/

Application Specific Information:
objc[1005]: garbage collection is OFF

Thread 0 Crashed:: Dispatch queue:
0 0x96372921 CFStringGetLength + 17
1 0x9638acc3 CFStringCompareWithOptionsAndLocale + 35
2 0x9638ac8c CFStringCompare + 60
3 0x0035083b CPSDMeshedARGBStream::GetColorSpace() + 341
4 0x0035055c CPSDMeshedARGBStream::CreateCGImageRef() + 110
5 0x0033f3d9 -[ProPSDImageRef _createCGImageAtAbsoluteIndex:] + 121
6 0x0033c080 -[ProPSDImageRef createCGImageAtLayer:] + 64
7 0x00351551 PSDShowSplashFile + 225
8 0x00351848 _DoProSplashWithPath + 184
9 0x003518ff DoProSplash + 143
10 0x001bfaef _EarlySplash + 18
11 dyld 0x8ff07203 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 251
12 dyld 0x8ff06d68 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 64
13 dyld 0x8ff042c8 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 256
14 dyld 0x8ff0425e ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 150
15 dyld 0x8ff0425e ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 150
16 dyld 0x8ff05268 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 62
17 dyld 0x8fef9694 dyld::initializeMainExecutable() + 214
18 dyld 0x8fefdf99 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**) + 2238
19 dyld 0x8fef72ef dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*) + 637
20 dyld 0x8fef7063 _dyld_start + 51

Thread 1:: Dispatch queue:
0 libsystem_kernel.dylib 0x98af490a kevent + 10
1 libdispatch.dylib 0x968e8e04 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x968e7853 _dispatch_mgr_thread + 53

Thread 2:
0 libsystem_kernel.dylib 0x98af402e __workq_kernreturn + 10
1 libsystem_c.dylib 0x915f5ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x915f76fe start_wqthread + 30

Thread 3:
0 libsystem_kernel.dylib 0x98af402e __workq_kernreturn + 10
1 libsystem_c.dylib 0x915f5ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x915f76fe start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x9638acb1 ebx: 0xffffffff ecx: 0x00000000 edx: 0xac7a2540
edi: 0x00000000 esi: 0x9637291d ebp: 0xbfffe338 esp: 0xbfffe320
ss: 0x00000023 efl: 0x00010282 eip: 0x96372921 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 0

Binary Images:
0x1000 - 0x3ffe7 (4.0.0 - 687) /Applications/
0x143000 - 0x179ffa com.a
Did you Verify Disk and Repair permissions before you reinstalled?
Customer: replied 3 years ago.

Yes, I did. There were no problems with my disk and problem still occurs.

Did you run Software Update under the Apple Logo after you installed?
Customer: replied 3 years ago.

Yes I did, and all updates are installed. Makes no difference, Motion and DVD Studio pro both still crash the moment I start them. I work under OS 10.7.5, as is also mentioned in the crash report.

Do you have any third party plugins installed for Motion?
Customer: replied 3 years ago.

No, I even have uninstalled all Motion files, reinstalled Motion, so without any 3rd party plug-ins and the problem still remains.

If you are at Motion version 4.03 try installing this:
If still having problems open Terminal in Utilities folder, copy and paste this line and hit Return then restart the computer and try opening Motion:

rm ~/Library/Preferences/

hit return, then copy and paste this

rm ~/Library/Preferences/

hit return, restart
Customer: replied 3 years ago.

No, that didn't work. I got the following reaction in the Terminal:


BigMacWoody:~ BigMacWoody$ rm ~/Library/Preferences/
BigMacWoody:~ BigMacWoody$ rm ~/Library/Preferences/
rm: /Users/BigMacWoody/Library/Preferences/ No such file or directory

Ok but you got no error on:

rm ~/Library/Preferences/

so that was the correct one. The name of that file changed with Motion 5.

So you rebooted and you still can't start Motion?

Customer: replied 3 years ago.

Yep, the problem still occurs

Go to Applications folder and right click on and go to Get Info. What is the version number?
Customer: replied 3 years ago.

Motion 4.0.3

Select the first icon in the Dock, the Finder then hold Option and select the word Go at the top of the screen. When you hold Option the user Library is visible in that drop down. Go to Library. open Application Support drag the folder Motion to the Desktop then try opening Motion
Customer: replied 3 years ago.

The Motion folder is in the Final Cut Studio folder under Application Support. I dragged the Motion folder to the Desktop, but unfortunately, Motion still doesn't open.

Ok open Terminal and do this again,

rm ~/Library/Preferences/

hit return


Quit Motion if it's open.
Open the Applications folder.
Drag the Motion application to the Trash.
Go to /Library/Receipts.
In the Receipts folder, drag any receipts with names begin with "Motion" to the Trash.
Reinstall Motion from your installation disc set.
When finished, use Software Update (choose Apple > Software Update) to update your software to the latest version.
Customer: replied 3 years ago.

There are no receipts with names begin with 'Motion' in that folder. Do I still need to continue? I have reinstalled Motion before, with no result.

I want you to check some things that may or may not be affecting the situation. I am required to post any procedure as an Answer even if it is just a diagnostic test, so please ignore the Rate to Finish box and Reply to Expert after you have tried that.

Restart the computer while holding the Command and R keys to boot to Recovery HD partition, when it boots select the Disk Utility and Continue. Then select Macintosh HD on the left and first Verify Disk on the right and if that is OK Repair Permissions. If Verify Disk is not OK try to Repair Disk.

If that is all ok and does not need repair then I suggest you quit Disk Utility and Reinstall Mac OS X.
Sorry, I forgot about this software.... use it to completely remove FCS either before or after installing new system, then reinstall FCS and update as necessary;


Customer: replied 3 years ago.

OK, so if I understand you correctly I should first try to remove and reinstall FCS entirely by using the fcsremover software. If that doesn't work, I follow your previous advise.

Customer: replied 3 years ago.

Great. However, I'll do that tomorrow. For now I call it the night (I'm based in The Netherlands). I'll let you know the result tomorrow. Thanks so far. Bye, René

Ok good luck. I really recommend FCP X and Motion 5 if you have the money. Let me know
Customer: replied 3 years ago.

Hi Mike, the problem is solved. I reinstalled the OS and now Motion is working again. The only thing is that my internet is very slow. Very much slower than on my MacBook Air, which is connected to the same network. Any idea? Thanks for your support so far.

Are they both using WiFi?
Customer: replied 3 years ago.

Yes, both using wifi through the same network

What system are they both running? Go here with both and run the speeed test:

Customer: replied 3 years ago.

I'm running Lion (10.7.5) on my iMac and Mountain Lion (10.8.4) on my MacBook Air. I'm using Safari on both machines. I'v done the speedtest with the following result:

iMac Ping 14ms, download 5,08 Mb/s, upload 5,38 Mb/s

MAcBook Air Ping 41 ms, 9.70 Mb/s, upload 5.51 Mb/s

They are both very fast by most standards. Try Resetting Safari.
Customer: replied 3 years ago.

OK, seems to help a little bit. Still the difference in downloading between the two seems to remain more than 3Mb/s. Don't know if that's normal.

Anyway, only a minor problem compared to my Motion issue.

Thanks a lot for your help. Have a nice weekend.

Ok thanks, XXXXX XXXXX can be detemined by many factors not just your speed.

If you are satisfied, please kindly Accept and provide an OK Rating - or Above. If you are not satisfied, please don't Rate to Finish and Reply to Expert and let me know what I can do to change that. If we solved your problem, giving me high marks on the survey and / or bonuses are also GREATLY appreciated. Thanks.
Mike and 3 other Mac Specialists are ready to help you