How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask ehabtutor Your Own Question

ehabtutor
ehabtutor, Software Engineer
Category: Mac
Satisfied Customers: 1256
Experience:  Bachelor of computer science, 5+ years experience in software development, software company owner
13535664
Type Your Mac Question Here...
ehabtutor is online now
A new question is answered every 9 seconds

Hi Dave, I have a new MacBook Air that I want to use to

Resolved Question:

Hi Dave,

I have a new MacBook Air that I want to use to play songs off a Segate PC/Mac compatible harddrive for my DJ business. I plug the harddrive into the MacAir and it reads it; it even plays everything; but I have over 100,000 songs on my harddrive and when I try to import the library it pulls everything to the MacAir, which it cannot fit that many songs on it. When I tell Itunes to choose my library from the harddrive, it then says I don't have permission to do that.

Is there a way to get the MacAir to read the Seagate harddrive and play the songs on it, without pulling all the song drives over to the MacAir harddrive?

Thank you for your time!
Andy Papaleo
Submitted: 12 months ago.
Category: Mac
Expert:  ehabtutor replied 12 months ago.
Hi,

welcome to just answer.

It would be my pleasure to assist you on this.

Did you attempt to move your media file to the external hard drive, so itunes reads all your songs from the external drive.

Please follow these steps in order to accomplish this.
Guide: http://support.apple.com/kb/HT1449
Make sure you do step 11 This is crucuial to perserving your library.

Let me know if this helps.
Please take a minute to leave me a positive feedback.

If you need further assistance i am standing by.

regards,
ehab tutor
Expert:  ehabtutor replied 12 months ago.
For the permission problem, please make sure you have the right permissions on your media folder.

Log in using an administrator account.

Locate your iTunes Media folder. If you are not sure where your iTunes Media folder is located, launch iTunes, open Preferences from the iTunes Menu and click Advanced. This will show you where the iTunes Media folder is located.

Select the iTunes Media folder.

From the File menu, choose Get Info.

Click the disclosure triangle to open the Ownership and Permissions section of the Info window.

Set the permissions as follows (you may be prompted to enter an administrator account password):

Owner: access Read & Write

Group: access Read Only

Others: access Read Only

Click the "Apply to enclosed items" button.

Close the Get Info window.

Let me know if this solves the permission issue.

regards,
ehab tutor
Customer: replied 12 months ago.
I'm not sure what the disclosure triangle is here. My songs are there but still greyed out. Thoughts?
Expert:  ehabtutor replied 12 months ago.
which osx version are you using?

regards,
ehab tutor
Customer: replied 12 months ago.
I have the newest version Mac Air, newest OS version too
Expert:  ehabtutor replied 12 months ago.
Ok

please go to this link: http://www.macinstruct.com/node/415

scroll down to see how to change the permission in screens.

you need to adjust the permissions for the media folder as i told you in the above post.

let me know how it goes

regards,
ehab tutor
Expert:  ehabtutor replied 12 months ago.
Hi Andy,

where you able to follow the steps to change the permissions for the Media folder?

let me know how it goes.

regards,
ehab tutor
Customer: replied 12 months ago.
Hi,

I think I have it working. It is reading now but I don't know if everything's copying over w/o bringing the full files. It says that it has some time left copying. Once it's done copying ill leave a good review on it hopefully of it working.

Thanks!
Andy
Expert:  ehabtutor replied 12 months ago.
did you do step 11 regarding the library organize.

This is very important as it prevents overwriting of the already media library files that you had on your mac pro.

Yeah don't forget to leave me a positive rating as this is the only way i get compensated for my time and effort.

A bonus will be highly appreciated.

Thanks
Ehab Tutor
Customer: replied 12 months ago.
Ok still not copying...it has been copying for about 30 min and I now get the following note:

'Attempting to copy to the disk Seagate backup plus drive failed. You do not have the privilege to make changes'


All I'm trying to do is get this Mac air to read my Seagate drive and the music on it to play it that way without putting everything on the Mac air hard drive itself.

Any thoughts on this?

Thanks,
Andy
Expert:  ehabtutor replied 12 months ago.
can you also check the permission on the folder where you are trying to put the media folder for itunes. it should have similar permissions in order for you to be able to have your library there.

So you need to do the same steps for permissions for the folder where your songs reside and where you want itunes to read as a library

regards,
ehab tutor
Customer: replied 12 months ago.
Ok ill look for that and try that and let you know my success

Thanks!
Expert:  ehabtutor replied 12 months ago.
Is it going well?

regards,

Ehab tutor
Customer: replied 12 months ago.
Not sure; seems like it is stuck processing one song; "adding files"

I'm letting it run; ill let you know if it changes

Thanks,
Andy
Expert:  ehabtutor replied 12 months ago.
I assure you its a permission related issue.
Now the itunes application is trying to access the folder on your external hard drive that's why it needs write permissions in order to be able to write the song you already have on your mac air to the external drive, as the library for itunes should be in one place.

If you are not stuck with i-tunes i can recommend other software that you can use to listen to your music files from your external harddrive.

regards,
ehab tutor
ehabtutor, Software Engineer
Category: Mac
Satisfied Customers: 1256
Experience: Bachelor of computer science, 5+ years experience in software development, software company owner
ehabtutor and 5 other Mac Specialists are ready to help you
Expert:  ehabtutor replied 12 months ago.
Hi Andy,

Here is the player i was talking about, you can download it for free and use it to playback your external harddrive music and keep the itunes for your mac air media files.

IF the media folder migration fails you can resort to this option which is a good one.

http://www.getsongbird.com/desktop/


Let me know if this helps.

regards,
ehab tutor
Customer: replied 12 months ago.
It's still looking like its copying. It still pops up with the warning like I said earlier, but then it still goes on copying and iTunes is reading the library from the hard drive.

Hopefully this is going to work. As soon as it is done and working I'd be happy to give a great review and such

Thanks,
Andy
Expert:  ehabtutor replied 12 months ago.
Can you see the songs from your external drive appearing in itunes?

regards,
ehab tutor
Customer: replied 12 months ago.
Not yet, it keeps saying 'adding files' and its running through my hard drive.
Expert:  ehabtutor replied 12 months ago.
Ok.

seems to be working, hopefully.

let me know of the result and if you need any extra assistance.

regards,
ehab tutor
Customer: replied 12 months ago.
You know it seemed it was; but all of a sudden iTunes keeps closing. It says "iTunes quit unexpectedly"

Do I just try and restart the whole process? The hard drive seems unlocked; iTunes permission is changed, and all I'm trying to do is get the iTunes to play the hard drive without pulling everything over.

Restart the whole process?

Thanks,
Andy
Expert:  ehabtutor replied 12 months ago.
This is really weired it seems like the number of files is too large for the process.

yes please attempt to restart the process.

regards,
ehab tutor
Customer: replied 12 months ago.
Ok I'm going to restart entirely; see what happens. Ill let you know if it continues

Thanks,
Andy
Customer: replied 12 months ago.
Ok been trying to redo the process and a couple things keep happening;

-process starts over each time iTunes closes
-iTunes keeps closing unexpectedly

There's got to be a simple way; a Seagate hard drive and a Mac air. I click show details on the iTunes message; it says it is a crash thread for iTunes 11.0.5 and Mac osx 10.0.4

Does that help?
Expert:  ehabtutor replied 12 months ago.
Hi Andy,

it seems to be a problem while connecting to the harddrive maybe due to the large number of files.

can you attempt the following.

create a folder on your external and then give it the appropriate permissions as we've done before.

Next do the same steps and select the empty folder you just did as the new place for the itunes library.

let me know how it goes.

regards,
ehab tutor
Customer: replied 12 months ago.
Like a separate folder on the external drive, then move all the songs into that one folder?

Thanks,
Andy
Expert:  ehabtutor replied 12 months ago.
no first without moving the songs to it.

first we need to make sure itunes reads the files from this new folder.

so intially leave it empty and do all the 11 steps , changing the itunes library path to this new folder.

Also remember to change this folder's permissions as we did before.

let me know how it goes.

if this succeeds we will then move the songs to this folder.

Did you get the link for the other player i suggested?


regards,
ehab tutor
Customer: replied 12 months ago.
Ok ill try that and let you know.

I did see the other player link, but with my DJ business I somewhat prefer to stick with iTunes because of its familiarity. I will keep that on hand for worst case scenario.

Ill try this new folder trick, change permissions, follow steps then let you know. Hopefully that will do the trick!

Thanks,
Andy
Expert:  ehabtutor replied 12 months ago.
Just checking.

Any progress?

regards,
ehab tutor
Customer: replied 12 months ago.
Nothing new yet; still copying
Customer: replied 12 months ago.
I take that back;

It seems its still copying, but now on a much smaller level, I tried to get my purchased items on my iTunes account to the Mac air and it won't let me. Do I need to change permissions back after my hard drive is done copying and working to get my purchased items through iTunes?

Thanks,
Andy
Expert:  ehabtutor replied 11 months ago.
Hi Andy,

How did it go?

regards,

Ehab Tutor

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified