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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 14083
Experience:  Several years of supporting Mac systems.
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I am using an iMac 27 inch and I have a padlock asking me for

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I am using an iMac 27 inch and I have a padlock asking me for a password XXXXX I have no idea how to reach the person who sold this to me to retrieve the password. It won't go past this screen???? Any help would be greatly appreciated.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

May I ask, if you are able to boot into the Mac OS operating system at all or is the issue the actual login password?

Another question, do you have the installation disc for Mac OS with you?

Customer: replied 3 years ago.
Just goes straight to the padlock when I reboot. No I do not have the installation disk with me but I could create a USB installation drive