I tried holding the option key while stopping and then restarting but I'm back to the flashing icon. The problem started earlier today when a circular icon with reainbow colours suddenly appeared and everything froze. I turned off the computer and restarted it, expecting the problem to go away, but now am stuck.
Did it get you to the menu where it shows the drives?
The option key just got you back to the flashing folder screen?
Restart the computer, then hold the C key during startup.From the Utilities menu, choose Disk Utility. Don't click Continue.Select your Mac OS X disk (named "Macintosh HD" by default) in the left side of the Disk Utility window.Click the First Aid tab.Click Repair Disk to verify and repair any issues with your Mac OS X startup disk.After repairing the disk, try to start up normally. http://support.apple.com/kb/ts1440
Kindly let me know if that resolves the issue.
Did you mean the letter C or the control or command key? I tried the letter C but just got back the the flashing icon. No utilities menu appeared.
I did that but after a minute the blank screen again displayed a flashing file icon t with the ? in the middle. Any other controls to try?
MacBook Air . I've had it for a year and it's worked without a hitch until now. I had it with my on a recent trip and wonder if it got banged up a bit, eb even though i had it with me on the flight at all times.
When i pressed the option key after restarting as advised on that site, a newtork option menu appeared showing the local Wi fi networks in my area, but no other menus could be accessed.
No, everything was done at the store. I checked the original box but no disc is in there.
Ok, I'll wait. If nothing works I'll go to the store.
If that didn't work, then reset the PRAM and NVRAM. Follow the steps below;
Please let me know if that didn't work, so we can try to reinstall your Mac OS X via Internet Recovery.
I got the three statup chimes, released the keys, but no re-boot, just the flashing icon.
Ok, I got a n internet recorey bicon, then an icon with a globe on it and a ! in the middle. below it says apple.com/support.
No, just the message "starting internet recovery" and then the apple.com/support icon under which -6003F appears
No, just the same white screen and flashing file icon with ?
Ok, thanks to both of you for trying. There's a new Mac store at the mall so I'll go there tomorrow A.M.