Hello! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Please disconnect the iPad from the computer. Then please press and hold both the Power button and the Home buttons together on the iPad for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
Please let me know if it works or not. You can click on the Reply to Expert tab below and reply back to me, so I can help further as needed. Thank you very much,
The procedure that you sent me worked perfectly. It works like the iPhone.
Thanks for your help.