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ehabtutor
ehabtutor, Software Engineer
Category: Mac
Satisfied Customers: 1328
Experience:  Bachelor of computer science, 5+ years experience in software development, software company owner
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I tried to send large file on GMAIL. Now file is looping and

This answer was rated:

I tried to send large file on GMAIL. Now file is looping and loading up hard drive on my iMAC OSX v 10.6.8. Disabled GMAIL and deleted stored files. Found Terminal.app but need magic words to get results.

ehabtutor :

Hi

ehabtutor :

welcome to justanswer, My name isXXXXX and i will do my best to help you on your issue

ehabtutor :

Can you please further clarify what you are trying to do.

ehabtutor :

your are using gmail from browser?

Customer:

Yes, Safari.

ehabtutor :

ok the scenario is as follows. you accessed gmail through safari and tried to send a large attachment within your email

ehabtutor :

what was the size of the file?

ehabtutor :

then next it kept looping and uploading the file endlessly, right?

ehabtutor :

and then did you terminate safari?

Customer:

44meg. yes it was looping and I took gmail off line and deleted stored files.

ehabtutor :

so you removed the file from your harddrive, right?

ehabtutor :

what happened next?

Customer:

No, only stored files in gmail/hard drive cache

ehabtutor :

ok got you. so what is the problem you are facing now. are you getting any errors on gmail?

ehabtutor :

Are you attempting to send it again and it fails?

ehabtutor :

The problem with gmail attachments is that you can send messages up to 25 megabytes (MB) in size

ehabtutor :

Sending large files could be accomplished using google drive

Customer:

gmail is off line. Looping stopped. need to go to Terminal.app and remove file from cache folder

ehabtutor :

ok

ehabtutor :

on the terminal type the following: open $TMPDIR../C/

ehabtutor :

a folder will open in the Finder showing a number of cache folders for different applications

ehabtutor :

Are you accessing your gmail account from Mail application?

ehabtutor :

I mean apple Mail?

Customer:

No ISP is Time Warner Cable. I typed info. and terminal says file dos not exist

ehabtutor :

I didn't mean the isp, i mean you use apple mail application to access your gmail?

ehabtutor :

or do you open safari and type www.gmail.com to access your email?

ehabtutor :

You said you disable gmail? how did you do that?

Customer:

Just took gmail off line from gmail menu.

ehabtutor :

ok

ehabtutor :

please follow those steps carefully:

ehabtutor :

Did you delete the Recovered Messages folder?

Customer:

no

ehabtutor :

ok delete it first

Customer:

how do I do that?

ehabtutor :

ok please first download this app to show hidden files

ehabtutor :

http://www.bresink.com/osx/0TinkerTool/download.php5

Customer:

If I right click folder I non't get that option

ehabtutor :

As the cache folder is hidden we will need this tool in order to be able to find it and delete it

ehabtutor :

download and install the application in the link above.

ehabtutor :

tell me when you are done

ehabtutor :

where you able to download it?

Customer:

no. Where do I paste http: ?

ehabtutor :

just open a new window on safari and paste the link

ehabtutor :

you will be taken to a website, where you can see a download button to the right

ehabtutor :

click on the download button and you will be able to download the file. then ctrl click to install it

ehabtutor :

tell me when you are done

Customer:

ok. I down loaded

ehabtutor :

great

ehabtutor :

now install it

ehabtutor :

then after its opened, you will be able to see the finder icon at the top

ehabtutor :

check this screen, you should be seeing a similar one: http://www.wikisend.com/download/418848/0Finder.png

ehabtutor :

now you need to check the box next to "show hidden and system files"

Customer:

I don't know if it is installed

ehabtutor :

did you click on the downloaded file

ehabtutor :

you should be able to see it among your programs.its called tinker tool

ehabtutor :

or you can type it in the search

Customer:

ok got it

ehabtutor :

great

ehabtutor :

now when you open it. you should be seeing the finder icon at the topleft

ehabtutor :

if it is selected you need to check the first box next to show hidden and system files

ehabtutor :

then at the bottom right, click on the button reading "relaunch finder"

Customer:

ok done that and have relaunched finder

ehabtutor :

great

ehabtutor :

now we need to do the following

ehabtutor :

Go to ~/Library/Mail/IMAP-<username> @ domain.tld @ imap . domain .tld/.OfflineCache


Delete all the data within .OfflineCache folder – do not delete the folder.
ehabtutor :

the username and domain you will find them with your email info

Customer:

where is library found?

ehabtutor :

open form the apple logo and then type library in the search

ehabtutor :

where you able to find it

Customer:

no to much open. if I could get to finder I could get library

ehabtutor :

why aren't you able to get to finder?

Customer:

ok I'm in llibrary

ehabtutor :

ok now click on mail

Customer:

ok

ehabtutor :

then you should be seeing some folder named IMAP-<username> @ domain.tld @ imap . domain .tld/.OfflineCache

ehabtutor :

where username is XXXXX XXXXX and domain is gmail

ehabtutor :

when you open this folder, you should be able to see the folder .offlineCache

ehabtutor :

open it and delete all the files inside

Customer:

yes but offline cache is shaded

ehabtutor :

yes that's because its a hidden folder

ehabtutor :

that's why we downloaded the program tinker tool in order to be able to see it

ehabtutor :

no open this folder and delete all the data within

Customer:

There are a hell of a lot of files

ehabtutor :

yup

ehabtutor :

select them all and delete them

ehabtutor :

tell me when done

Customer:

Moving to trash?

ehabtutor :

yes

Customer:

There is one that keeps coming back. .ds-store

ehabtutor :

you mean cannot be deleted?

Customer:

yes

ehabtutor :

ok no problem this is a file that is created by the finder in each directory

ehabtutor :

no you are good to go

Customer:

its an 8 kb document

ehabtutor :

yes

ehabtutor :

its a regular file that is created by finder in each folder on mac

Customer:

Are we finished?

ehabtutor :

now quit the mail application and reopen it

ehabtutor :

then enable gmail again

Customer:

So far so good.

ehabtutor :

now don't attempt to send any emails more than 25 mb as this is the maximum limit in gmail

Customer:

New mail loaded and no recovered mess activity

ehabtutor :

great

ehabtutor :

:)

ehabtutor :

Let me know if you need any further assistance

Customer:

Thank you. You're a life saver

ehabtutor :

please take a minute to leave me positive feedback as this is the only way i get compensated for my time and effort.

ehabtutor :

A nice bonus will be highly appreciated

ehabtutor :

and will compensate the time i spent on this.

Customer:

My pleasure!!

ehabtutor :

In future if you need any computer related questions , just post a question starting " To Ehab Tutor" and i will be at yyour help

ehabtutor :

use the stars or faces icons to rate the answer.

ehabtutor :

Have a nice day

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