How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Jones Your Own Question

Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 14049
Experience:  Several years of supporting Mac systems.
Type Your Mac Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

I have an 09 Mac mini, 11 MacBook Pro and also an 05 MBP

This answer was rated:

I have an '09 Mac mini, '11 MacBook Pro and also an '05 MBP all running OS 10.8.4 and iTunes 11. I borrow audiobooks on CD from my library, load them onto the mini for my iPod Classic. Both my mini and my '11 MBP have stopped showing the Join CD Tracks prompt after installing 2 books each. I just finished installing 2 books through the '05 MPB and it worked perfectly. What the heck has happened to my other 2 machines?! I desperately need to get that Join CD Tracks functionality back on my mini, my preferred machine??!

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

I see that you have been working on this problem for quite a bit of time.

Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.

Thank you.
Customer: replied 3 years ago.


Thank you.

Please, click the following link and allow the remote app to run:

Thank you for your time.

All is working now.

If you have any issues, please, let me know.

- Jasonm
Jason Jones and 3 other Mac Specialists are ready to help you