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jstinehelfer
jstinehelfer, Mac Support Specialist
Category: Mac
Satisfied Customers: 647
Experience:  A+ Comptia Certified computer repair
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13Do you have a company called UBILL Technical Support at

Customer Question

13Do you have a company called UBILL Technical Support at 1-955-704
Submitted: 1 year ago.
Category: Mac
Expert:  jstinehelfer replied 1 year ago.

jstinehelfer :

Hello I will be happy to help you today

jstinehelfer :

My name is XXXXX XXXXX I am with JustAnswer.com

jstinehelfer :

Is the company called 13Do or UBill

Customer:

UBILL

jstinehelfer :

Let me check

jstinehelfer :

I am not seeing them on BBB Better Business Bureau

jstinehelfer :

I am still researching though

jstinehelfer :

I know there is not a UBILL.com

jstinehelfer :

There is a U-Bill.com

Customer:

THey said they were an accepted tech support for Apple. Please let me know as I have let them on my computer and paid out money. Supid action on my part I think.

jstinehelfer :

Did they fix a problem

jstinehelfer :

Was they a technical support company where they fixed computer problems?

Customer:

Yes, i could open my apple accoutn on my computer but not on my iphone

jstinehelfer :

What was the final part of their phone number. All I see is 1 955 704

Customer:

1-XXX-XXX-XXXX

Customer:

all i see is 1-xxx-xxx-xxxx

jstinehelfer :

Just give me the last four

Customer:

1391

jstinehelfer :

This chat blocks phone numbers for security reasons

Customer:

o.k.

jstinehelfer :

Hold on a second. I want to call this number.

jstinehelfer :

That number is XXXXX longer a working number.

Customer:

try 1390

jstinehelfer :

not that one either

jstinehelfer :

Let me ask you a few questions

Customer:

o.k.

jstinehelfer :

In order for them to get in to your computer did they have you install something to allow them access? Or did you use the Web Browser to let them in?

Customer:

I used the web browser

jstinehelfer :

Ok that is not so bad. Was it like Log me in 123, Webex,

Customer:

Yes andthey did fix the problem but it was very expensive

jstinehelfer :

how much was it?

Customer:

299.99

jstinehelfer :

When did this go on? Just today?

Customer:

they said the network was corrupt

Customer:

yes for about 4 hours

jstinehelfer :

What was the original problem?

Customer:

I could log onto my apple on my computer but could not lot on my iphone.

jstinehelfer :

so with your Apple ID?

jstinehelfer :

Like for Itunes

jstinehelfer :

Or the password XXXXX to open it up

Customer:

yes, and apple store. I had a name but they would not take mypassword XXXXX I even changed it yesterday.

jstinehelfer :

Yes we fix that problem here for way less than that

jstinehelfer :

We dont remote in to your computer.

Customer:

whe

jstinehelfer :

We walk you through the process

Customer:

wh

jstinehelfer :

I think average is 58

jstinehelfer :

That problem was way over charged.

Customer:

when I called apple help I was routed to this company.

jstinehelfer :

hmm that sounds funny. Are you sure you called Apple?

jstinehelfer :

It is unusual for Apple to throw you to another company

jstinehelfer :

Usually they would of fixed it or helped you fix it.

Customer:

So, can I have my credit card stop them. Yes, and give me the correct number as I had to search for this one.

Customer:

Give me the correct number for Apple Tech support.

jstinehelfer :

This is what apple would of charged you on a per incident. Which yours would of been 29

jstinehelfer :

Apple would of never charged you that much

jstinehelfer :

To purchase pay-per-incident support, call
1-800-APL-CARE (1-800-275-2273).

jstinehelfer :

I would call your Credit Card and explain they over charged you and you want to cancel or block that charge

Customer:

Will do . Thanks.

jstinehelfer :

Is there any more questions you would like me to help you with today?

Customer:

no, thanks.

jstinehelfer :

If you can take the time to give me a good rating i would appreciate it.

jstinehelfer :

You have a great day and thank you for using JustAnswer.com

Customer:

will do!

jstinehelfer, Mac Support Specialist
Category: Mac
Satisfied Customers: 647
Experience: A+ Comptia Certified computer repair
jstinehelfer and 3 other Mac Specialists are ready to help you

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