Hello I will be happy to help you today
My name is XXXXX XXXXX X am with JustAnswer.com
Is the company called 13Do or UBill
Let me check
I am not seeing them on BBB Better Business Bureau
I am still researching though
I know there is not a UBILL.com
There is a U-Bill.com
THey said they were an accepted tech support for Apple. Please let me know as I have let them on my computer and paid out money. Supid action on my part I think.
Did they fix a problem
Was they a technical support company where they fixed computer problems?
Yes, i could open my apple accoutn on my computer but not on my iphone
What was the final part of their phone number. All I see is 1 955 704
all i see is 1-xxx-xxx-xxxx
Just give me the last four
This chat blocks phone numbers for security reasons
Hold on a second. I want to call this number.
That number is XXXXX longer a working number.
not that one either
Let me ask you a few questions
In order for them to get in to your computer did they have you install something to allow them access? Or did you use the Web Browser to let them in?
I used the web browser
Ok that is not so bad. Was it like Log me in 123, Webex,
Yes andthey did fix the problem but it was very expensive
how much was it?
When did this go on? Just today?
they said the network was corrupt
yes for about 4 hours
What was the original problem?
I could log onto my apple on my computer but could not lot on my iphone.
so with your Apple ID?
Like for Itunes
Or the password XXXXX to open it up
yes, and apple store. I had a name but they would not take mypassword XXXXX I even changed it yesterday.
Yes we fix that problem here for way less than that
We dont remote in to your computer.
We walk you through the process
I think average is 58
That problem was way over charged.
when I called apple help I was routed to this company.
hmm that sounds funny. Are you sure you called Apple?
It is unusual for Apple to throw you to another company
Usually they would of fixed it or helped you fix it.
So, can I have my credit card stop them. Yes, and give me the correct number as I had to search for this one.
Give me the correct number for Apple Tech support.
http://www.apple.com/support/products/pay-per-incident.html <click link
This is what apple would of charged you on a per incident. Which yours would of been 29
Apple would of never charged you that much
To purchase pay-per-incident support, call1-800-APL-CARE (1-800-275-2273).
I would call your Credit Card and explain they over charged you and you want to cancel or block that charge
Will do . Thanks.
Is there any more questions you would like me to help you with today?
If you can take the time to give me a good rating i would appreciate it.
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