Hello I will be glad to help you today. My name is XXXXX XXXXX welcome to JustAnswer.com
Have you tried to do a soft reset with the phone?
If you hold the sleep/wake button and hold the home key until it restarts and you see the apple logo you can let go. If you see the slider to power off just keep holding it until it restarts.
dont use the slider to power it off
look at the side of the device, where you see the silent switch and the volume up and down controls. look at the flip switch- you should not see orange/red color. if you do, flip it to not see color
If you have a case like the otterbox you need to remove it and look
Let me know if we need to move forward from here and troubleshoot more.
That's fixed it! Very many thanks.
Your very welcome. I am glad you was able to get it fixed
was it the reboot that did it?
did I loose you?