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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31326
Experience:  IT Engineer for over 15 years
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i have a motorola surfboard and when i reset using the button

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i have a motorola surfboard and when i reset using the button at the back of the modem i still cannot login in to the settings using admin username and password XXXXX after resetting the modem i still automatically connect to the existing network
Thanks for your Question. My name is XXXXX XXXXX I look forward to assisting you.

Can you tell me the model number on the Motorola please?

Thank you
Customer: replied 3 years ago.

SBG6580

Thank you

To reset this, while the power is on on the Motorola, hold the reset button in for 30 seconds, then release.

Give it 5 minutes to restart, then attempt to connect and log in with admin and motorola as the password.

Let me know the results please

Thank you
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