Hello & Welcome to JustAnswer – My name isXXXXX and I will be assisting you with your question today.
I may be asking questions back and forth, therefore please co-operate with me in responding to my questions.
At the end of the session, if you are satisfied, please do rate my services that will be appreciated. If you are not satisfied, please ask me before rating (so that I can further assist you).
What does it says when you enter your card details there?
Also which country are you from?
The card issuing country?
Did you subscribe to some thing on there / or any other changes to this account?
Since you are in Qatar, it may also be possible that Apple has flagged the account.
Where is the card issued?
I get it.
Please wait so i can provide you with instructions on how to restore the card to work again.
Do you have the card number with you?
Dont write it here, i am just asking. If you have it.
No - dont write here.
You have to give this to Apple - I am going to provide you details now.
You have to provide the number + user id and ask them to unblock the account so you can use it.
I'm locating the instructions. Please give me 2-3 minutes
Since they do not have a support center in Qatar, you have to call them on this number (1-800-275-2273)
You have to tell them the message you received, they will ask a few questions before restoring the account back.
Please do let me know, i will be waiting.
That's not good.
You can't chat with them because they do not have a chat service in Qatar.
They only respond to chat in the USA
What is the user ID of the apple account?
Let me check something
Im going to try and speak to their support.
Is this an iTunes gift card?
Please submit a support request from this link, this should be able to fix the issue.
Enter all details here
Apple support for EMEA that supports Qatar.
They should be able to resolve the issue, ensure you provide all details and store name / receipt or order number (for the purchase of itunes card)
You are welcome. Please rate my services, that will be appreciated.
I hope this will be resolved shortly. Otherwise, you can contact me again so we can try other way, but i believe they will resolve it.