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ehabtutor
ehabtutor, Software Engineer
Category: Mac
Satisfied Customers: 1327
Experience:  Bachelor of computer science, 5+ years experience in software development, software company owner
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I cant open PowerPoint on my Mac Air

This answer was rated:

I can't open PowerPoint on my Mac Air

ehabtutor :

hi

ehabtutor :

welcome to just answer

ehabtutor :

My name isXXXXX and i will be doing my best to help you solve this problem

Customer:

Hi

ehabtutor :

Which version of microsoft powerpoint are you using?

Customer:

Hi

Customer:

How do I tell? Has to be new in any event

ehabtutor :

so its 2008 or later

ehabtutor :

and which osx are you running?

Customer:

10.8.2

ehabtutor :

ok please do the following

ehabtutor :

  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library.

ehabtutor :

The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

ehabtutor :

Tell me when you're there so we can continue

Customer:

When I hit Go I don't see Home

Customer:

ok, at Library

ehabtutor :

ok great

ehabtutor :

  1. Open Preferences., Open Microsoft, and then drag com.microsoft.powerpoint.prefs.plist to the desktop.

Customer:

When I open Microsoft all I see is Office, and when I open office I don't see Powerpoint

ehabtutor :

ok open office

ehabtutor :

Drag PowerPoint Toolbars (12) or Microsoft PowerPoint Toolbars to the desktop.

ehabtutor :

can you locate any of them

Customer:

I don't see Microsoft PowerPoint Toolbars or PowerPoint toolbars in Office

ehabtutor :

ok that means that powerpoint is using the default preferences. ok give me a second

Customer:

I have used PP before on this Mac

ehabtutor :

i understand, its usually a problem that may be caused by another program installation that conflicted with office

ehabtutor :

One of the resolutions is removing the prefrences but it appears that powerpoint was using default prefrences

ehabtutor :

so we will attempt something else

ehabtutor :

Did you attempt to uninstall and reinstall office?

Customer:

Nope. That sounds dangerous

ehabtutor :

ok lets check something

ehabtutor :

Open Activity Monitor

ehabtutor :

close all office applications first

Customer:

all closed

ehabtutor :

check whether powerpoint appears there if it appears to already be running. If it is, force quit it.

Customer:

I forced a quit and now everything is working fine!

ehabtutor :

:D

ehabtutor :

great

Customer:

Thanks, Ehab.

Customer:

Where are you anyway?

ehabtutor :

Now powerpoint opens successfully right?

Customer:

yep

ehabtutor :

I am not allowed to exchange personal infromation here unfortunatley

Customer:

I think we're good. Bye

ehabtutor and other Mac Specialists are ready to help you