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ehabtutor
ehabtutor, Software Engineer
Category: Mac
Satisfied Customers: 1344
Experience:  Bachelor of computer science, 5+ years experience in software development, software company owner
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I am connecting my macbook Air to a Samsung TV (ue40d5520)

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I am connecting my macbook Air to a Samsung TV (ue40d5520) via a HDMI cable however nothing is appearing but in Display preferences it is recognising that is it connected to a Samsung - 1080p, 50htz (PAL) - please can you help

ehabtutor :

hi

ehabtutor :

welcome to just answer

ehabtutor :

I would do my best to assist you on this.

ehabtutor :

Tell me when you are ready to chat

Customer:

Ready

ehabtutor :

ok what cable are you using to connect to your tv?

Customer:

HDMI

ehabtutor :

yeah i understand but the model, brand

Customer:

??? Mini Display port to HDMI Cable by Cablesson

ehabtutor :

If you go to system preferences , then display, can you locate an option named : " Mirror Displays"?

ehabtutor :

while the cable is connected for sure

Customer:

Yes

ehabtutor :

ok can you select this option and tell me what happens

Customer:

The computer screen turns blue for a second

ehabtutor :

and the tv?

ehabtutor :

does it show anything

Customer:

Nothing

ehabtutor :

Did this cable work before?

ehabtutor :

I mean did you manage to use it before, with a different T.V. or with the same T.V.

Customer:

no it is new

ehabtutor :

I have researched and it seems that apple doesn't approve this brand.

ehabtutor :

This is the recommended cable from apple

ehabtutor :

Many customers reported this cable among others that don't actually function correcty

Customer:

so is there nothing i can do then?

ehabtutor :

I think you need to replace the cable, as it should recognize the desktop picture as soon as you select the hdmi input on your TV

Customer:

ok thanks

ehabtutor :

i will give you a link to the video for installing the cable, follow it carefully to make sure we tried everything

Customer:

I need a new cable!!! thanks

ehabtutor and other Mac Specialists are ready to help you
Hi Graham,

This is the link for the adaptor.

The previous one is a connector that needs an additional HDMI cable.

SO i think this one works better. Available in 2,4 meters long

http://store.apple.com/us/product/HA825ZM/A/belkin-mini-displayport-to-hdmi-cable-2-m65-ft?fnode=51

Best Regards,
Ehab Tutor