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Ask Michelle Your Own Question

Michelle
Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 770
Experience:  Apple Computers and Mobile support with 10 years of exp.
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why i cant buy from my appstore

Resolved Question:

why i cant buy from my appstore
Submitted: 1 year ago.
Category: Mac
Expert:  Michelle replied 1 year ago.

Appleologist :

Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.

So I can better assist you with your issue, I will need additional information. Are you receiving an error message? Have you successfully purchased apps in the past?

Customer:

hi

Customer:

hello

Appleologist :

Hello.




Are you receiving an error message? Have you successfully purchased apps in the past?



Customer:

yes

Appleologist :

Are you receiving an error message?

Customer:

i said yes

Appleologist :

Im sorry. What message are you receiving?

Customer:

everytime im trying to buy antthing from appstore i enter my billing then i recive message telling me that

Customer:

so i will send the msg to u to know

Appleologist :

Ok so enter your apple id and password XXXXX let me know what the error message says so I can better direct you to a resolution

Customer:

for assistance contact itunes support at www.apple.com/support/itunes/ww/.

Customer:

kuw.96542yahoo.com password XXXXX so pls help me pls pls pls

Appleologist :

Lets take a look at your settings on your iphone

Appleologist :

Go to settings and choose iTunes&App store

Customer:

sorry XXXXX@XXXXXX.XXX without 2

Customer:

ok

Customer:

then


 

Appleologist :

Click on your apple ID and type in your password

Customer:

ok done

Appleologist :

Confirm that the country and region is correct, then click on payment information

Customer:

from where

Appleologist :

Right under your apple ID, you will see Payment Information and Country/Region

Customer:

nothing

Customer:

i go in setting then appstore

Appleologist :

Within settings, clicko n iTunes &App Store Then you will see your apple ID. If you tap on your apple ID, a pop up will open with choices. Choose view Account

Appleologist :

Correction View Apple ID

Customer:

yes i can see it

Appleologist :

After choosing view apple ID, click on Payment information

Customer:

after that what i will do

Appleologist :

Confirm the credit card on file is the correct one and enter in security code.

Customer:

befor my account from united satates and i put non card so what i will do

Customer:

coz the same msg show up to me

Appleologist :

Im sorry, I am not sure I understand what you are saying. Before your account was from US? Is there a US card still attached. When did you make changes?

Customer:

i put the correct card but the same

Appleologist :

Is the billing for that card in US or Kuwait?

Customer:

no i make free account now i wanna make it with my card

Customer:

kuwait

Appleologist :

Click cancel in the upper left corner. Then under Country/Region what is listed?

Customer:

i- payment information

Customer:

2-country/region

Appleologist :

Country/Region

Appleologist :

Is Kuwait selected or US

Customer:

3-genius

Customer:

us

Appleologist :

That may be your issue. Since you are now in Kuwait, you will need to change your store so you credit card billing info matches Kuwait too. Click on Country/Region and change it to Kuwait

Customer:

im trying but not allowed coz there is .16 cent and it have to be 0 balance

Appleologist :

What has 16 cents?

Customer:

befor i have ituns card 30 doller and now only 0.16 in my account so i cant change it coz should be 0 first

Appleologist :

Ok I understand. Click on Payment Information again

Customer:

ok

Appleologist :

Under payment type, choose None and delete all of your card details

Customer:

how i delete it not allowed also

Appleologist :

Choose None

Appleologist :

Under payment type

Customer:

i choice non

Appleologist :

Now choose Done in the upper right corner

Customer:

show up this words required fields have been left blank

Appleologist :

Is your billing address and phone number filled in or is it blank?

Customer:

i cant delete it

Customer:

still my details not cancle

Appleologist :

It does not need to be deleted. Just wanted to confirm that it is filled out. Are there anything fields in red?

Customer:

yes

Appleologist :

What field is in red?

Customer:

but now its comes againe

Appleologist :

What is coming again?

Customer:

the details

Appleologist :

you mentioned there are fields that are highlighted in red. Which fields are in red?

Customer:

the title . first name . last name . address . city . state. and phone

Appleologist :

Ok so please fill in your information

Appleologist :

Click on title and you will get an option to choose Ms mrs..

Customer:

in visa or in none card

Appleologist :

Choose None for now so we can change the itunes store

Appleologist :

Then we will go back and enter your visa info

Appleologist :

Proceed to enter your Kuwait billing info and phone number and then choose Done in the upper right corner

Customer:

the want from me the city

Appleologist :

Ok, enter the city

Appleologist :

You will need to type it in

Customer:

kuwait

Customer:

or us

Appleologist :

Does the credit card that you are about to enter have billing in US or Kuwait?

Customer:

kuwait

Appleologist :

Ok then you will need to enter your Kuwait Address information

Customer:

but the state i cant put it kuwait coz there is no choice they want only us

Appleologist :

Oh thats because you are still in the US store

Appleologist :

Ok, choose None under payment info and delete all of your info

Appleologist :

Choose Done and then it says items are required choose continue anyways

Customer:

i cant getout they want the state

Appleologist :

Choose any state

Customer:

ok i choice then its working

Appleologist :

You should now be back in the main page. Choose Country and region and now choose the Kuwait store

Customer:

still they want my balance to be 0

Appleologist :

What options are you given

Customer:

i go to to main page and i choicee the country/ region

Appleologist :

Is the money from a gift card or an allowance that was sent to you?

Customer:

no its from a gift card

Appleologist :

Since your itunes account is attached to a gift card from US, its much easier to simply register a new itunes account with Kuwait using a new email address. Is that going to be Ok with you?

Customer:

yes im trying to have a new one but the same

Appleologist :

You will not be able to use the same email address

Appleologist :

The current email address is already attached to the old account. Do you have another one you can use?

Customer:

i know coz i choice a new email but not workin

Appleologist :

Click here Appleid.apple.com

Customer:

ok

Appleologist :

Choose Create Apple ID

Customer:

wait pls i will try to make it

Appleologist :

Ok

Appleologist :

In the apple ID field, make sure to does not say that the Apple ID is not in use

Customer:

hi

Customer:

Verify your email to complete your Apple ID

Customer:

how i will make it

Appleologist :

Ok so now they will send and email to the email address that you entered

Appleologist :

Check your email

Customer:

what email they didnt aske from me any email

Customer:

also i didnt find kuwait

Appleologist :

The email that you entered for your apple ID. It was the first question

Customer:

they ask me what is my car then my answer is bmw

Customer:

thats it

Appleologist :

What? Did you choose create apple ID or manage account

Customer:

create

Appleologist :

So where it says Apple ID (the first question) did you put in your new email address?

Customer:

if u see the page there is no choice for another email

Appleologist :

So you must have entered kuw.96542yahoo.com. You will need to use a different email address in order to create a new one. Do you have another email address? If not, you can create another free email address

Customer:

ok i will see pls wait

Appleologist :

OK

Customer:

they didnt aske any email how

Customer:

only enter email and password

Appleologist :

Did you enter kuw.96542yahoo.com?

Customer:

pls go to the link that u sent it to me and see

Customer:

yes

Appleologist :

Tell me what you see

Customer:

first apple id scound password third confirm password

Appleologist :

Yes but in the apple ID, you can not enter kuw.96542yahoo.com

Customer:

Create a security question.

Appleologist :

Yes your are in the right page now

Customer:

so i will creat email

Appleologist :

Yes. would you like to create a new gmail or yahoo address?

Customer:

anything its ok

Appleologist :

Gmail is much better mail.google.com/

Customer:

XXXXX@XXXXXX.XXX thats my email

Customer:

after that what i will do

Appleologist :

Click on create new email in the upper right corner

Customer:

u main from google play or creat account

Customer:

the creat at the left

Customer:

not right

Appleologist :

There is a google play ad, but in the upper right corner you should see a red create account

Customer:

yes at the left

Appleologist :

Oh ok yours may be different. Go ahead and click on it

Customer:

ok\

Appleologist :

Then fill out your info

Customer:

done

Customer:

so what i will do now

Appleologist :

Now go back to the apple ID page and enter the new email

Appleologist :

As your apple ID

Customer:

in my phone

Appleologist :

You will need to register the new one first

Appleologist :

Make sure in Country/Region, you enter Kuwait

Customer:

done

Customer:

but they send for me this apple id has yet benn used in the itunes store

Customer:

why

Appleologist :

Did you enter the new Gmail email address that you just created as the new apple ID?

Customer:

yes

Appleologist :

And you have never used this email before correct?

Customer:

yes

Appleologist :

Were you able to create a new password?

Appleologist :

Wait did it say it has not been used or it has?

Customer:

just now

Appleologist :

Click this link and choose Manage apple ID. Enter the new gmail email address and password https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

Customer:

yes

Customer:

this apple id has not yet been used in the itunes store

Appleologist :

Ok thats fine

Appleologist :

You will need to check you gmail email address and click on the link they sent you to confirm

Customer:

done

Customer:

wait i will see

Appleologist :

Did you click on the link to confirm your apple ID?

Customer:

Verified

Customer:

but nothing

Appleologist :

Ok good now. On your iphone, go to itunes< and app store

Customer:

ok

Appleologist :

If your old apple ID is listed, click on it and choose sign out

Customer:

yes

Customer:

in gmail right

Appleologist :

Now sign in using the gmail account

Appleologist :

Yup

Appleologist :

It should prompt you to enter in your credit card info

Customer:

i will see pls

Customer:

when i write my id in the apple store show up to me country or region

Appleologist :

Is the country code set to Kuwait

Customer:

yes

Appleologist :

Now choose payment

Customer:

ok

Appleologist :

Enter your payment info

Customer:

still

Appleologist :

Still?

Customer:

for assistance contact itunes support at www.apple.com/support/itunes /ww/.

Appleologist :

We have tried everything. It sounds like there is a security block on your account. iTunes can place blocks on your account for multiple reasons including change in billing or location. You will need to fill out a contact form for further review of your account https://ssl.apple.com/emea/support/itunes/contact.html

Customer:

i trust you so i will give you my id appstore and my password XXXXX my card bank

Customer:

pls do it from ur side

Appleologist :

It requires the same info that you used to create your apple ID

Customer:

XXXXX@XXXXXX.XXX my password XXXXX XXXXX

Customer:

i know u can do it but me i cant so pls help me

Customer:

just see what is the mistake

Appleologist :

Our site blocks your information for security purposes. I know its been a long process but this is our last step. All that is required is to fill in your name, email address and apple ID. It will take 24-48 hours to get a response back. Click on this link and just enter your name and email address https://ssl.apple.com/emea/support/itunes/contact.html

Appleologist :

Include your error message in the box and hit submit

Customer:

how about if i give you my gmail . password XXXXX my card you can do it right

Appleologist :

Im so sorry but I can not obtain any of your personal information. It is much easier than setting up an apple ID. All that is required is a contact email, your first and last name

Customer:

ok

Appleologist :

Click on this link and enter your info and hit submit https://ssl.apple.com/emea/support/itunes/contact.html

Customer:

so really thanks alot for your time and you really sorry for bothering you

Customer:

sorry againe

Appleologist :

Noooo you are not bothering me. Please do not think that way. It was a pleasure assisting you.

Customer:

i send it already

Appleologist :

You will just need to hang tight for 48 hours to hear a response

Appleologist :

Ok good. You will get a reply in 48 hours to the email address that you entered

Customer:

ok so thanks alot againe and take care

Appleologist :

You are very welcome. Have a fantastic rest of your day

Customer:

and you too bye bey

Appleologist :

Bye :)

Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 770
Experience: Apple Computers and Mobile support with 10 years of exp.
Michelle and 5 other Mac Specialists are ready to help you

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