Hi, and welcome to JustAnswer! My name is XXXXX XXXXX X am excited to get started with you.So I can better assist you with your issue, I will need additional information. Are you receiving an error message? Have you successfully purchased apps in the past?
Are you receiving an error message? Have you successfully purchased apps in the past?
Are you receiving an error message?
i said yes
Im sorry. What message are you receiving?
everytime im trying to buy antthing from appstore i enter my billing then i recive message telling me that
so i will send the msg to u to know
Ok so enter your apple id and password XXXXX let me know what the error message says so I can better direct you to a resolution
for assistance contact itunes support at www.apple.com/support/itunes/ww/.
kuw.96542yahoo.com password XXXXX so pls help me pls pls pls
Lets take a look at your settings on your iphone
Go to settings and choose iTunes&App store
sorry XXXXX@XXXXXX.XXX without 2
Click on your apple ID and type in your password
Confirm that the country and region is correct, then click on payment information
Right under your apple ID, you will see Payment Information and Country/Region
i go in setting then appstore
Within settings, clicko n iTunes &App Store Then you will see your apple ID. If you tap on your apple ID, a pop up will open with choices. Choose view Account
Correction View Apple ID
yes i can see it
After choosing view apple ID, click on Payment information
after that what i will do
Confirm the credit card on file is the correct one and enter in security code.
befor my account from united satates and i put non card so what i will do
coz the same msg show up to me
Im sorry, I am not sure I understand what you are saying. Before your account was from US? Is there a US card still attached. When did you make changes?
i put the correct card but the same
Is the billing for that card in US or Kuwait?
no i make free account now i wanna make it with my card
Click cancel in the upper left corner. Then under Country/Region what is listed?
i- payment information
Is Kuwait selected or US
That may be your issue. Since you are now in Kuwait, you will need to change your store so you credit card billing info matches Kuwait too. Click on Country/Region and change it to Kuwait
im trying but not allowed coz there is .16 cent and it have to be 0 balance
What has 16 cents?
befor i have ituns card 30 doller and now only 0.16 in my account so i cant change it coz should be 0 first
Ok I understand. Click on Payment Information again
Under payment type, choose None and delete all of your card details
how i delete it not allowed also
Under payment type
i choice non
Now choose Done in the upper right corner
show up this words required fields have been left blank
Is your billing address and phone number filled in or is it blank?
i cant delete it
still my details not cancle
It does not need to be deleted. Just wanted to confirm that it is filled out. Are there anything fields in red?
What field is in red?
but now its comes againe
What is coming again?
you mentioned there are fields that are highlighted in red. Which fields are in red?
the title . first name . last name . address . city . state. and phone
Ok so please fill in your information
Click on title and you will get an option to choose Ms mrs..
in visa or in none card
Choose None for now so we can change the itunes store
Then we will go back and enter your visa info
Proceed to enter your Kuwait billing info and phone number and then choose Done in the upper right corner
the want from me the city
Ok, enter the city
You will need to type it in
Does the credit card that you are about to enter have billing in US or Kuwait?
Ok then you will need to enter your Kuwait Address information
but the state i cant put it kuwait coz there is no choice they want only us
Oh thats because you are still in the US store
Ok, choose None under payment info and delete all of your info
Choose Done and then it says items are required choose continue anyways
i cant getout they want the state
Choose any state
ok i choice then its working
You should now be back in the main page. Choose Country and region and now choose the Kuwait store
still they want my balance to be 0
What options are you given
i go to to main page and i choicee the country/ region
Is the money from a gift card or an allowance that was sent to you?
no its from a gift card
Since your itunes account is attached to a gift card from US, its much easier to simply register a new itunes account with Kuwait using a new email address. Is that going to be Ok with you?
yes im trying to have a new one but the same
You will not be able to use the same email address
The current email address is already attached to the old account. Do you have another one you can use?
i know coz i choice a new email but not workin
Click here Appleid.apple.com
Choose Create Apple ID
wait pls i will try to make it
In the apple ID field, make sure to does not say that the Apple ID is not in use
Verify your email to complete your Apple ID
how i will make it
Ok so now they will send and email to the email address that you entered
Check your email
what email they didnt aske from me any email
also i didnt find kuwait
The email that you entered for your apple ID. It was the first question
they ask me what is my car then my answer is bmw
What? Did you choose create apple ID or manage account
So where it says Apple ID (the first question) did you put in your new email address?
if u see the page there is no choice for another email
So you must have entered kuw.96542yahoo.com. You will need to use a different email address in order to create a new one. Do you have another email address? If not, you can create another free email address
ok i will see pls wait
they didnt aske any email how
only enter email and password
Did you enter kuw.96542yahoo.com?
pls go to the link that u sent it to me and see
Click on this one https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/wa/createAppleId?localang=en_AE
Tell me what you see
first apple id scound password third confirm password
Yes but in the apple ID, you can not enter kuw.96542yahoo.com
Yes your are in the right page now
so i will creat email
Yes. would you like to create a new gmail or yahoo address?
anything its ok
Gmail is much better mail.google.com/
Im sorry wrong link https://accounts.google.com/ServiceLogin?service=mail&passive=true&rm=false&continue=http://mail.google.com/mail/&scc=1<mpl=default<mplcache=2
XXXXX@XXXXXX.XXX thats my email
Click on create new email in the upper right corner
u main from google play or creat account
the creat at the left
There is a google play ad, but in the upper right corner you should see a red create account
yes at the left
Oh ok yours may be different. Go ahead and click on it
Then fill out your info
so what i will do now
Now go back to the apple ID page and enter the new email
As your apple ID
in my phone
Click on this link https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/wa/createAppleId?localang=en_AE
You will need to register the new one first
Make sure in Country/Region, you enter Kuwait
but they send for me this apple id has yet benn used in the itunes store
Did you enter the new Gmail email address that you just created as the new apple ID?
And you have never used this email before correct?
Were you able to create a new password?
Wait did it say it has not been used or it has?
Click this link and choose Manage apple ID. Enter the new gmail email address and password https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
this apple id has not yet been used in the itunes store
Ok thats fine
You will need to check you gmail email address and click on the link they sent you to confirm
wait i will see
Did you click on the link to confirm your apple ID?
Ok good now. On your iphone, go to itunes< and app store
If your old apple ID is listed, click on it and choose sign out
in gmail right
Now sign in using the gmail account
It should prompt you to enter in your credit card info
i will see pls
when i write my id in the apple store show up to me country or region
Is the country code set to Kuwait
Now choose payment
Enter your payment info
for assistance contact itunes support at www.apple.com/support/itunes /ww/.
We have tried everything. It sounds like there is a security block on your account. iTunes can place blocks on your account for multiple reasons including change in billing or location. You will need to fill out a contact form for further review of your account https://ssl.apple.com/emea/support/itunes/contact.html
i trust you so i will give you my id appstore and my password XXXXX my card bank
pls do it from ur side
It requires the same info that you used to create your apple ID
XXXXX@XXXXXX.XXX my password XXXXX XXXXX
i know u can do it but me i cant so pls help me
just see what is the mistake
Our site blocks your information for security purposes. I know its been a long process but this is our last step. All that is required is to fill in your name, email address and apple ID. It will take 24-48 hours to get a response back. Click on this link and just enter your name and email address https://ssl.apple.com/emea/support/itunes/contact.html
Include your error message in the box and hit submit
how about if i give you my gmail . password XXXXX my card you can do it right
Im so sorry but I can not obtain any of your personal information. It is much easier than setting up an apple ID. All that is required is a contact email, your first and last name
Click on this link and enter your info and hit submit https://ssl.apple.com/emea/support/itunes/contact.html
so really thanks alot for your time and you really sorry for bothering you
Noooo you are not bothering me. Please do not think that way. It was a pleasure assisting you.
i send it already
You will just need to hang tight for 48 hours to hear a response
Ok good. You will get a reply in 48 hours to the email address that you entered
ok so thanks alot againe and take care
You are very welcome. Have a fantastic rest of your day
and you too bye bey