UPDATE: we are able to see the Hard Drive in the Disk Utility but it is highlighted in red and now we receive a message that says "This drive has a hardware problem that can't be repaired." Do you know what this means and how we can fix it?
Thank you so much!
Thanks, XXXXX XXXXX I take the computer into the Apple store, will they be able to replace the Hard Drive? Or, can I do that fairly easily on my own?
Second question - I have an external hard drive that I use to back up my files (I believe it connects through Time Machine). Will this have saved my applications as well? I'm worried about losing such programs as Adobe Creative Suite.
Thanks for your help.