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OK, let's go.
What version is this Mac OS X?
Please download this Combo Update After downloading, reboot into "safe mode" to do the installation. Don't run any applications whilst the update is proceeding. Issue is with Apple not Microsoft.
The software was installed with the computer. I have no discs.
Combo Update ? Was it installed already??
I don't know. How can I tell?
Please reinstall it.
Do you know how to boot into safe mode?
I need instructions.
To start up into Safe Mode (to Safe Boot), do this:
During startup in Mac OS X v10.4 through Mac OS X v10.6.8, you will see "Safe Boot" on the login window, which appears even if you normally log in automatically. During startup in Mac OS X v10.2 through v10.3.9, you will see "Safe Boot" on the Mac OS X startup screen.
To leave Safe Mode, restart the computer normally, without holding any keys during startup.
First download the combo update, http://support.apple.com/kb/dl1399 then reboot into safe mode and install it
How do I get back to you after that?
How do I get back to you?
You can open Safari again, type in http://www.justanswer.com and log in to your account, once there, click on My Questions and you will be able to see this question
Click on the question, then you can reply me.
If for some reason, you are unable to come online through safe boot, then just restart the mac as normal and you will be able to come online.
Did this work?
I don't know. I couldn't find the download when I rebooted in "safe mode". I looked for system upgrades and was told there were none to get.
can you see the download now?
Downloads Folder for Safari
Should be in Safari Menu
I use Firefox. Does it matter?
Can you go to tools -> options -> main
it will show where the downloads folder is
Once you find the file, drag it to your desktop so that you can easily find it (when in safe boot)
Found it. It says 6 min remaining. Do I go back into safe mode to install?
does it say 6 mins remaining when you dragged it to desktop?
or is it showing as 6 mins remaining for the download to be completed?
I'm not sure. Probably download. It has its icon in desktop now. How do I install or tell if it is?
It seems to have been downloaded, can you reboot into safe mode, then try again and locate the file on your desktop, then run it.
I will wait for you to come back.
I'm back. Installation was
Please try reopening the word now
Is it working ?
Same error message
Let me look for another solution
Did you recently update MAC ?
several months ago. I needed to upgrade 1 level. It's one short of the top. I forgot what they're called. Has to do with lions and leopards.
Hmm, that may have caused the issue.
Let me have a look.
Go to http://www.apple.com/quicktime/download/
Click to download Quicktime 7 for Tiger or Leopard.
Install / Reboot
Are you there?
Do I have to go through "safe boot" again?
Please do respond after restart if its fixed.
Yes. Same error message.
Unfortunately, the CarbonLib files have been corrupted during an update. You will need to reinstall the Mac OS.
If you don't then you will start noticing the same problem with other programmes too.
Did you restart after installing QuickTime?
I think so but am not sure. I'll do it now.
Please do it
The carbonlib files have been corrupted, Mac needs to be reinstalled OR restored, which should take you back to the original version in the CD.
Reinstallation is a better option, because then you will reinstall fresh copies of softwares.
Which I never got
Is there any important data on this system ?
Yes. I'll have to back it up.
Please take a back-up then.
Please see Full Instructions here.
Once it has been re-installed, then upgrade it and then install any applications
Kamil, I want to thank you. You were pleasant to work with. However, the problem wasn't solved, so I think I am entitled to a refund. Is there any way of doing that without giving you a low rating?
No problem, i will send a request to customer service to issue refund.
Thank you for your comments, i take that as a rating.
Shall i do that now? The chat will then be closed OR do you have any questions?
You do not need to rate this, the refund can be processed without the rating.
Please make the request. I do thank you for the 3 hours we spent. For both of us, I wish it could have worked.
It was my pleasure to work with you on this, unfortunately we were unable to resolve the problem but you know which direction to take. Thank you for visiting JustAnswer. Take Care.
Refund request has been sent.