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Mac Tech
Mac Tech, Apple Specialist
Category: Mac
Satisfied Customers: 1597
Experience:  7 + Years Supporting Apple Products
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I turned on my Mac (desktop w/ current operating system) and

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I turned on my Mac (desktop w/ current operating system) and the screen is showing an apple w/grey BG and the wheel is spinning - that's it. How do I get past this and get my desktop to show up?

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Reboot holding the shift key down. This will do some disk maintenance in the background and starts without any login items. If this works, try a normal reboot right afterwards.


Please reply back if this does not solve the issue and I will continue support.


Thank you,


Customer: replied 3 years ago.

do i continue to hold shift key throughout?

You can release the shift (left side of keyboard shift key ONLY) key once you see the progress bar appear. Your Mac should then boot into "SAFE" mode. Reboot your Mac to return to NORMAL operation.

If this does not work, reply back for further support instructions.

Thank you,
Mac Tech and other Mac Specialists are ready to help you
Customer: replied 3 years ago.


You're very welcome!

And, I Thank You!

Rick :)