Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. Please press and hold both the Power button and the Home buttons together on the iPad for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
I have done that already- I am in Shanghai VPNing to a VPN service in the US logging into HBO GO using my tv service provider log in.
Sorry about that. Did you go to Settings > Wi-Fi , then click the blue arrow at the right of your wireless network name, then make sure proxy setting is off.
; make sure all proxy settings are off
Do you mean all proxies are off from Settings > Wi-Fi , then click the blue arrow at the right of your wireless network name?
There is only one setting in my ipad wifi- are there others?
Have you scrolled down after tapping on the blue arrow?
yes- scrolled all the way down to HTTP Proxy settings- Options are OFF/Manual/Auto
Sorry, it could be the issue with VPN; if you do not use VPN, does it work?
No- have to use VPN because of the location. What is wierd is I get the same message if I turn wifi off and simply run off of 3G cellular data
, but you still have to use VPN with 3G right?
Have you tried a different VPN?
Yes VPN is a must. No I have not tried another VPN- maybe that will do it
Sorry, can you try another vpn now?
I can not- I have to go catch a shuttle home in 5 minutes otherwise I will be stranded. Can I rejoin you when I get home?
Yes, you can get back to me any time via this web page
see you soon
OK, see you. Thank you,