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James
James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15839
Experience:  Mac Expert
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Customer Question

My ipad will not power up. Battery fully charged and I've restored. itunes shows icon but saysiTunes has detected an iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
Submitted: 1 year ago.
Category: Mac
Expert:  James replied 1 year ago.
Hi,

Did you try to restore using iTunes?

J.
Customer: replied 1 year ago.

yes twice

Expert:  James replied 1 year ago.
Can you tell me what happens when you try that?

J.
Customer: replied 1 year ago.

Nothing on ipad just get the message I mentioned

Expert:  James replied 1 year ago.
Connect the iPad to the computer and open iTunes.

Does the iPad show up in iTunes?
Customer: replied 1 year ago.

yes

Expert:  James replied 1 year ago.
Click the iPad in iTunes.

Now click the Restore button in iTunes.

Is the iPad being restored?


Thanks,

J.
Customer: replied 1 year ago.

I've done that twice already!

Expert:  James replied 1 year ago.
Okay - and what happens when you do that, do you see it restoring (takes several minutes)?
Customer: replied 1 year ago.

yes but still won't power up after it's restored

Expert:  James replied 1 year ago.
Hi,

I'd like to start a remote support session with you. This mean I'll be able to look at your screen together with you, and help you personally.

Would that be ok with you?

Appreciated!

J.
Customer: replied 1 year ago.

sure

Expert:  James replied 1 year ago.
Thank you.

Please click here to start.

Important - if we are NOT connected within 5 minutes, something is NOT working right.
Please come back to justanswer.com and let me know - we will try something else!

Thanks,

J.
Customer: replied 1 year ago.

Still not connected:(

Expert:  James replied 1 year ago.
Thank you.

Please go to this website:


www.join.me


Click Start meeting, download and run the file, and then give me the meeting ID from the top of your screen so I can join you.

Many thanks!

J.
Customer: replied 1 year ago.

Sorry don't see the meeting ID

Expert:  James replied 1 year ago.
Did you go to www.join.me and click start meeting?
Did it let you run a file to start a meeting?
Customer: replied 1 year ago.

yes is it the session # very long digit?

Expert:  James replied 1 year ago.
Yes, 9 digits long.

J.
Customer: replied 1 year ago.

this is session # XXXXX than 9 digits f5b5b202-3825-4a9b-aa5b-cb5b57fbe2a5

Expert:  James replied 1 year ago.
That's not it.

Let's try it again.


Please click this link, click the join.me.exe file and then run the file when prompted:

http://bit.ly/1aDHZOT

Approve running the file, and you will see a 9-digit meeting ID on the top of the screen. Please write this ID here for me.

Thanks!

J.
Customer: replied 1 year ago.

Blank screen when I try to run it

Expert:  James replied 1 year ago.
Are you using Internet Explorer, Firefox or Chrome?
Customer: replied 1 year ago.

safari

Expert:  James replied 1 year ago.
Okay.

In Safari, click this link:


www.join.me

Click Start Meeting

What happens?
Customer: replied 1 year ago.

it says start meeting and has blank for meeting code to be entered

Expert:  James replied 1 year ago.
Please click the Start Meeting.

What happens?
Customer: replied 1 year ago.

I did nothing happens

Expert:  James replied 1 year ago.
Do you happen to have Google Chrome installed?
Customer: replied 1 year ago.

no

Expert:  James replied 1 year ago.
I think the join.me application may be hiding behind one of your windows.

Close ALL your applications, including safari (make sure you QUIT it).

Then open ONLY safari, go to www.join.me

Click Start Meeting

Check your downloads, and run the file it downloaded.

What happens?
Customer: replied 1 year ago.

same thing

Expert:  James replied 1 year ago.
Click HERE

Does it ask you to download a file?

J.
Customer: replied 1 year ago.

it downloads but just the web page for join me

Expert:  James replied 1 year ago.
After it downloads, double click it to open it please.
Customer: replied 1 year ago.

no change. Do I need to sign up or something?

Expert:  James replied 1 year ago.
No, you just need to run the file it downloads so we can connect.

Without that, there is very little I can do to help....I'm very sorry.
Customer: replied 1 year ago.

tried something and got the downlaod and it is scrambled

Expert:  James replied 1 year ago.
What do you mean by scrambled?
Customer: replied 1 year ago.

just a page full of misc characters.


MZêˇˇ∏@Ë∫¥ Õ!∏LÕ!This program cannot be run in DOS mode.
$s˝rT7ú7ú7ú,∑ ú,Ç'ú>‰è<ú7úXú,∂nú,Ü6ú,Å6úRich7úPELfl¿…Q‡ 
énUë6†@@Vö¶V@ʼn¿x‘ÌTVêU¿¿Ω@†ú.textZçé `.rdata*†,í@@.data0,–æ@¿.rsrc‘ÌTÓTŒ@@.reloc BUDºU@B°dfi@V3ˆâ5`fi@;∆t Pˇ †@â5dfi@â5lfi@â5hfi@^√ÃÃÃUãÏ°dfi@V3ˆâ5`fi@;∆t Pˇ †@â5dfi@∑Ej
PVâ5hfi@â5lfi@ˇ0†@£`fi@;∆u3¿^]√PVˇ,†@£lfi@;∆tÍã `fi@QVˇ(†@£dfi@;∆t”Pˇ$&dagger ;@3“;∆ﬣhfi@^ã¬]√ÃÃÃÃÃÃUãÏSV3¿WÎçõãMã} ç4ç§$ääÑ…t(Ñ“t!çZøÄ˚wĬ çYøÄ˚wÄ¡ :—uFGÎ÷@Î√É»ˇ_^[]√ÃÃÃÃÃÃÃÃÃÃÃUãÏãEÅ&I uml; Phl¢@ççÙ¸ˇˇh,–@Qˇ|°@ɃjjçïÙ¸ˇˇRh$–@jjˇp°@ãÂ]√ÃÃÃÃÃÃÃÃÃÃÃUãÏãM ÅÏVWçEPQçï¯ˇˇRˇÄ°@ã}ãÖˇtBÅ˛˚s:hx¢@çÖ¯ˇˇPˇ8†@jÉ∆π+ŒQçî5¯ˇˇRhWjhˇˇ4†@jhp¢@çÖ¯ˇˇPjˇÑ°@_^ãÂ]√ÃÃÃÃÃÃÃÃÃUãÏQãEW3ˇPâ}¸Ë˛ˇˇÉƒÖ¿u
∏®¢@_ãÂ]√ãM VjhÄjjjh@QˇL†@ãɲˇt°lfi@ã hfi@jçU¸RPQVˇH†@ã¯ˇD†@âE¸Öˆt ɲˇtVˇ@†@ãU¸Rˇ<†@㫘ÿ¿˜–^%Ä¢@_ãÂ]√ÃÃÃÃÃÃUãÏSã]VWã} Ö€tWhWˇd†@ãÖˆÑ+Å˛áÄ|>ˇ\tf«>\ãuVjhp¢@Wˇ`†@Ö¿udÖ€ÑÙhh£@È€Whˇ\†@ãÖˆÑ¿Å˛á¥jWˇX†@Ö¿uúˇD†@=∑tèh £@jË!˛ˇˇÉƒ_^3¿[]√ãT†@Vˇ”jˇ<†@jVˇX†@Ö¿u#9Ethh£@ˇD†@PË„˝ˇˇÉƒVˇ”_^3¿[]√ãP†@Vˇ”Ö¿u,9Eth¸¢@ˇD†@PË≥˝ˇˇÉƒWˇ”VËW˝ˇˇÉƒ_^3¿[]√_^∏[]√h–¢@ˇD†@PËÇ˝ˇˇÉƒ_^3¿[]& radic;ÃÃÃÃÃÃÃÃUãÏÉÏVãuçE¸Phjh®£@hÄ«E¸∆ˇ†@Ö¿u9çMQVçU¯RPãE¸hò£@P«Eˇ†@ãM¸Qˇ†@Ä>t
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It tlooks like maybe I can't open with my version of safari...10.5.8

Expert:  James replied 1 year ago.
Okay... it looks like you got the Windows version of the file.

Now that you are able to download, go to

www.join.me

Click Start Meeting.

This will download the Mac file - run it (open it) and you will see the meeting ID.
Customer: replied 1 year ago.

Same thing. How do I get the mac version?

Expert:  James replied 1 year ago.
Here is the direct link for Mac:


https://secure.join.me/Download.aspx?installer=mac


J.
Customer: replied 1 year ago.

Downloads and opens to blank screen but when I try to open it says cannot use this version with Mac OS X

Expert:  James replied 1 year ago.
I am not sure how to proceed with this case, so I will forward the question back to the expert pool. As soon as another expert picks up the question, you will be notified.

Sorry I couldn't resolve your issue!

J.
Customer: replied 1 year ago.

Very frustrated. Can we just cancel? I don't want to be charged for this since my ipad still isn't working. I do appreciate your help.

Expert:  James replied 1 year ago.
Certainly - that would only be fair.

I'll arrange a refund for you right now.


Again, very sorry I couldn't help more!

J.

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