How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2521
Experience:  worked as a Tech support Associate for Apple products
51110040
Type Your Mac Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

Hi there, I cannot get my iPod Classic to Sync with my PC.

Customer Question

Hi there,
I cannot get my iPod Classic to Sync with my PC.
I have restored, restarted, rebooted, re... everything with the iPod
I have reinstalled iTunes, restarted my PC
I have tried to get advice from Apples' website, but the info doesn't match with what I'm seeing on my computer screen
There is no Sync button.
I have the latest version of iTunes and my iPod has been updated.
What is wrong with this bl**dy thing?!!
Submitted: 1 year ago.
Category: Mac
Expert:  Vinod Menon replied 1 year ago.
Hi

I am Vinod. I will try my best to help you resolve this issue.

Could you please tell me how did you restore the iPod?

Thank you
Vinod
Customer: replied 1 year ago.

Hi Vinod.


first I reset it following Apple's instructions: press Menu & centre button together until apple logo appears. This caused it to 'unfreeze'.


 


I then pressed the iPod button on iTunes, which gave me the option to Restore. I followed the instructions. This wiped everything off the iPod and restored the factory settings.


 


I then plugged the iPod in again, and hoped it would sync. All my stuff is on the PC, but none of it has transferred to the iPod

Expert:  Vinod Menon replied 1 year ago.
Thank you, Andy.

When you connect the iPod to the computer, you can see your iPod name listed to the top right corner, correct?

Just click on the iPod name and now to the middle of the screen, you will find tabs such as summary, music, photos etc.

Click on the music tab, select either entire library or selected playlists after selecting "sync music" and now to the bottom of the screen, you will find the sync/apply button. Click on it and it should sync the songs.

Let me know if it does not.
Customer: replied 1 year ago.

Thank you for that advice. It has not solved the problem, but it is heading in the right direction. It appears now to have synchronised all my podcasts and 8 random songs. 4669 songs have not been synchronised. ??

Expert:  Vinod Menon replied 1 year ago.
So the podcasts have synced, not the songs, correct?
Customer: replied 1 year ago.

That's correct, no songs have synced apart from 8 songs.


I have ticked the "entire music library" button. Should I perhaps go for "selected playlists, artists..."?

Expert:  Vinod Menon replied 1 year ago.
Entire library select should sync everything.

Are you able to play the songs in iTunes. Just try playing 3-4 random songs (which did not sync to the iPod) and let me know
Customer: replied 1 year ago.

I've tried 4 songs. There seems to be a major problem as it says "The song... could not be found because the original file is could not be found. Would you like to locate it?"

Expert:  Vinod Menon replied 1 year ago.
That is the reason they are not syncing to the iPod. The songs in iTunes are just copies and the original file is somewhere in the computer. iTunes is not able to find the original file and hence that message.

What computer do you have? Windows xp/vista/7 or a Mac?
Customer: replied 1 year ago.

PC with Windows 7.


 


Vinod, I'm sorry but I have to out for about 3/4 hour. Can we please continue this a bit later? Sorry for messing you about

Expert:  Vinod Menon replied 1 year ago.
No worries...just reply to me once you are back.
Customer: replied 1 year ago.


Hi Vinod. Sorry about that.

Expert:  Vinod Menon replied 1 year ago.
That's ok. Let me know once you are ready
Customer: replied 1 year ago.


Ready


 

Expert:  Vinod Menon replied 1 year ago.
On your computer, lets go to start - music - iTunes - iTunes media

Are all your songs listed there?
Customer: replied 1 year ago.

Yes. Phew, that's a relief!

Expert:  Vinod Menon replied 1 year ago.
:)

Lets open iTunes application.. Go to the songs section. Now drag the iTunes media folder into the iTunes application.

Let me know if it is adding the songs into iTunes.
Customer: replied 1 year ago.

Whereabouts exactly should I drag it to? It gives me a "no entry" icon above the songs, and nothing seems to be happening when I drag it into the songs area.

Expert:  Vinod Menon replied 1 year ago.
Sorry, I lost what I typed. Please give me 5-10 minutes to retype
Expert:  Vinod Menon replied 1 year ago.
Sorry about that. I am typing from my phone and twice I pressed the back button accidentally which removed everything.

Lets try it this way.

Open the iTunes application. Now you will find a small box to the top left corner followed by a downward pointing arrow. Click on that arrow and select "view menu bar". Now click on the "file" menu and select "add folder to library".

Let me know once you are there.
Customer: replied 1 year ago.

OK, I'm ready for the next bit. Thank you.

Expert:  Vinod Menon replied 1 year ago.
Select "add folder to library" and navigate to the iTunes media folder we detected in music\itunes and try o add that folder

Let me know whether it adds the songs into itunes
Customer: replied 1 year ago.

Clicking on iTunes media didn't do anything. There was another folder called Music, so I clicked on that. It has started "processing" songs in a pop-up box called Adding Files, so I guess it's adding the songs to iTunes.

Expert:  Vinod Menon replied 1 year ago.
Ok. It should be showing a progress bar at the top (it may show the number of songs getting added, is it?)
Customer: replied 1 year ago.

Well it's now showing "processing album artwork", so I suppose the songs have already finished adding.


There are duplicates and triplicates of many songs (presumably from different albums). Is there an easy way to remove dupes?

Expert:  Vinod Menon replied 1 year ago.
There is, but that is a bit of a task.

Let's first sync your ipod and check whether the songs get added to the ipod. If they do, we will go ahead with deleting the duplicates.
Customer: replied 1 year ago.

Sounds good to me. I've just tested half a dozen songs on iTunes. The first dupes don't work, but the second ones seem ok.


iTunes appeared to close by itself (?), so I reopened it and now it's syncing with the iPod

Expert:  Vinod Menon replied 1 year ago.
great.:)

Let me know once the sync is complete.

Check whether the songs are copied into the ipod.
Customer: replied 1 year ago.

Hi Vinod


the sync is complete and the songs (+ all the dupes) have loaded onto the iPod.


 


If you could please help me to delete the dupes, it'll be a successful afternoon's work.

Expert:  Vinod Menon replied 1 year ago.
The best way to remove the duplicates will be to remove all the songs from the itunes and reload the songs again. There are other ways too, deleting one by one or arranging the songs by time and deleting the older ones, but with more than 4000 songs, that may not be feasible.

So I would prefer deleting all the songs and readding them. Here's the process.

First of all, make a backup of all your songs. You can copy the songs in the itunes folder within the music folder and save them somewhere in your desktop.

Disconnect the ipod. Now open the itunes application. Click on any one song and select "Ctrl+A". This will select all songs in the library. Now click on the "delete" button.

The first question it will ask you is "are you sure you want to delete the songs". Click on "delete songs".

It may come up with a different question "do you want to move the songs to the recycle bin or keep it in itunes media folder". Click on "Keep file".

This will delete all songs in the itunes library. Now as we did earlier, click on File menu > add folder to library and select the folder with the songs.

Once they are added into itunes, you can plug in your ipod and sync it.

Let me know if you find any difficulty.
Customer: replied 1 year ago.

That's great, thank you. Unfortunately my PC reckons backing up the songs to the desktop is going to take 2 hours & 5 minutes.


Once I re-sync my ipod, will the dupes on that automatically disappear?

Expert:  Vinod Menon replied 1 year ago.
yes, they will disappear when you resync the ipod.

Actually the backup is not needed. We are doing that just to make sure you don't lose your songs, even if something unexpected happens while deleting the songs in the library.
Customer: replied 1 year ago.

Hi Vinod,


the back up has completed. I've deleted the songs on iTunes and am now re-adding them from the iTunes media folder.


 


Even if it goes wrong now, I think I can rescue it, but I'd be very grateful if you could hang around a bit longer, just to make sure.

Expert:  Vinod Menon replied 1 year ago.
no problem, I am right here.
Customer: replied 1 year ago.

The songs have finished getting onto iTunes and the dupes are still there. To be honest, I don't care. I'm just happy to have my iPod working with both music and podcasts downloaded.


 


However, it would be nice to get rid of the dupes if I can. I'll just try various things, and if necessary I'll get rid of them one by one.

Expert:  Vinod Menon replied 1 year ago.
:(

If some of the duplicates are grouped together, you can just select one, then hold down the shift key and select the last one in the group. They all will then be selected at once. Then you can delete that group.

If they are not grouped together, hold down the control key and select the songs you want to delete.

Hope that helps even though it takes time..
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2521
Experience: worked as a Tech support Associate for Apple products
Vinod Menon and 2 other Mac Specialists are ready to help you
Customer: replied 1 year ago.

Thank you very much for all your help. As you promised I am 100% satisfied, and I've added this page to my Favourites. I'll Rate you Excellent, and recommend you and this service to my friends & colleagues. Thank you.

Expert:  Vinod Menon replied 1 year ago.
Thank you very much, Andy..:)

Hope you have a great day!!
Customer: replied 1 year ago.

Yes that would be the turn sig switch .The head lights where inop

Expert:  Vinod Menon replied 1 year ago.
Sorry Andy, I did not understand what you meant. Could you please explain?
Customer: replied 1 year ago.

That last message was not from me !!

Expert:  Vinod Menon replied 1 year ago.
I am sorry. I just wanted to confirm.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified