How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2839
Experience:  worked as a Tech support Associate for Apple products
51110040
Type Your Mac Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

I got a new docking station/speakers for my 30gb ipod. It played

This answer was rated:

I got a new docking station/speakers for my 30gb ipod. It played one song and froze. It won't do anything and doesn't show up when I hook it up to iTunes.
Hi,

I am Vinod. I will try my best to help you resolve this issue.

Did you mean your ipod is now frozen? What do you see on the ipod screen? Is it blank or does it show something?

Thank You
Vinod
Customer: replied 3 years ago.


it shows the last song played


 

Thank you, Mark.

Let's try a reset first. Toggle the hold switch at the top 3-4 times and place it in a position so that it is no longer on hold (that is the orange/red color is not visible next to the switch).

Now, Press and hold the menu and the center buttons together until you see an apple logo.

Let me know whether this resolves your issue.
Vinod Menon and other Mac Specialists are ready to help you
Customer: replied 3 years ago.


it did nothing

The hold switch is off, correct? (at the top)

How long did you held down both the MENU and the CENTER buttons together?

Try holding them together for nearly 30-40 seconds and let me know whether you get any apple logo.